OPD/ RDAC Deputy Administration Manager in Sutton

Outpatients/RDAC are seeking an enthusiastic Deputy Administration Manager to support the efficient running of our departments at the Sutton site. This role is essential to ensuring the smooth operation of our main outpatient clinics. You will work in a fast-paced environment, providing a welcoming reception service for patients and their relatives, as well as preparing medical records for consultants’ clinics.

Main duties of the job:

• The Team Lead is a member of the Outpatient Administrative Team, covering the clinics, preparation and reception areas.
• They will adopt a professional and caring attitude with a polite and courteous manner in all aspects of communication.
• The post holder will support the Manager whilst providing a supervisory role to the OPD Administration Officers.

Detailed job description and main responsibilities:

• To ensure that all patient appointments are booked accurately and to liaise with clinics regarding overbookings to minimise patient waiting times.

Person specification:

Education/Qualifications:

• Essential criteria: Good standard of general education to GCSE level.

Experience:

• Essential criteria: Experience of working as part of a team in a customer focused setting.
• Desirable criteria: Previous experience of working in an outpatient setting.

Skills Abilities/knowledge:

• Desirable criteria: Knowledge of computerised patient administration system.
• Excel skills.

Skills Abilities/knowledge:

• Essential criteria: Good interpersonal and verbal communication skills.
• Good keyboard and computer skills.
• Ability to work independently.
• Ability to co-ordinate with a team of staff.
• Ability to work under pressure.
• Ability to effectively manage time.
• Diligent, reliable and adaptable.
• Demonstrate evidence of commitment to customer care initiatives.

Other Requirements:

• Essential criteria: Flexibility to meet service needs.

The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities. As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.

Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment. Please ensure your information is accurate to avoid errors with processing your application.

Flu Vaccination – What We Expect of our Staff:

At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease. The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.

Employer certification / accreditation badges:

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.