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- Tasks: Coordinate admin tasks in a dynamic radiology team and manage patient bookings.
- Company: Join The Royal Marsden, a world-leading cancer centre with a diverse workforce.
- Benefits: Flexible working hours, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in patient care while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and ability to thrive under pressure.
- Other info: We value diversity and welcome applications from all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
The administration assistant/receptionist is an integral member of the Diagnostic Radiology team, under the supervision of the Imaging Support Manager. The post holder will coordinate all administrative aspects of Diagnostic Radiology, including front-line reception, scheduling of all modality bookings on the Radiology Information System (RIS) and clerical duties using other hospital IT systems.
The Imaging Department works within a high-quality management system and has maintained alignment with the Quality Standard for Imaging (QSI) since February 2018. You will be required to be flexible and work at additional locations as required, including but not limited to our Chelsea and Sutton sites and the Cavendish Square location in central London.
Responsibilities:
- To deal with all diagnostic radiology requests from clinical teams, ensuring that the imaging is booked and scheduled within Cancer Waiting Times targets, research pathway targets and follow-up targets.
- To liaise directly with the patient regarding their scheduled appointment, providing patient information, reassurance and managing patient expectations around the diagnostic radiology experience.
- To liaise with the clinical referring teams and nurse referrers to prioritise the scheduling of new diagnostic requests, research and follow-up patient requests.
- To schedule all diagnostic imaging in line with local Radiology guidelines and protocols.
- To schedule patient imaging and modality capacity efficiently, taking into account the radiologist and radiographer staff rota, equipment maintenance service dates and availability of outside imaging.
- To plan ahead and reschedule workload when necessary, to ensure that the modality capacity is optimally utilised.
- To book all diagnostic imaging appointments for all patients in a timely manner.
- To ensure that all patients leave the radiology department with an appointment date and time, where appropriate.
Key Skills:
- Evidence of effective interpersonal skills with particular ability to liaise with multidisciplinary team members.
- Experience of working in a pressurised environment.
- Experience of using hospital IT and booking systems.
Candidate Profile:
The successful candidate should be a highly motivated individual with good communication skills, punctual and courteous at all times and able to remain calm under pressure. They should be flexible to work between the hours of 8 am and 8 pm Monday to Friday and Saturdays 8 am to 5 pm as shifts demand. They must meet all government criteria for apprenticeship funding, including appropriate visa status, required period of UK residency, and no prior learning or experience at a level that would prevent funding approval.
Equity, Diversity, and Inclusion:
The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities. As a Disability Confident Employer, we work to create a workplace that enables all staff to reach their full potential.
Health & Safety – Flu Vaccination:
At The Royal Marsden we must protect our immune-compromised patient population against the flu virus. We expect all patient-facing staff to have an annual flu vaccination, provided free of charge by the Trust.
About The Royal Marsden NHS Foundation Trust:
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre, employing over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital. We operate daily in cancer care, striving to provide the best possible treatment and to make a global contribution to better diagnosis and treatment of cancer. Our dynamic working environment offers a wide range of benefits, learning and development opportunities and clear career pathways. We welcome flexible working requests from the point of hire to support employees’ work-life balance.
If you meet the requirements above, we would love to hear from you!
administration assistant/receptionist in Sutton employer: The Royal Marsden
Contact Detail:
The Royal Marsden Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land administration assistant/receptionist in Sutton
✨Tip Number 1
Get to know the company! Research The Royal Marsden and its values. When you understand their mission, you can tailor your conversations to show how you fit into their culture and goals.
✨Tip Number 2
Practice your communication skills. As an administration assistant/receptionist, you'll be the first point of contact. Role-play with a friend or family member to get comfortable with answering questions and managing expectations.
✨Tip Number 3
Be ready to showcase your flexibility. Since the role requires working at different locations, prepare examples of how you've adapted to change in previous jobs. This will demonstrate your ability to handle the dynamic environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining our team at The Royal Marsden.
We think you need these skills to ace administration assistant/receptionist in Sutton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience for the administration assistant/receptionist role. We want to see how your skills align with the responsibilities listed in the job description.
Show Off Your Interpersonal Skills: Since this role involves liaising with patients and clinical teams, it’s crucial to showcase your effective communication skills. Share examples of how you've successfully interacted with diverse groups in previous roles.
Highlight Your IT Experience: Mention any experience you have with hospital IT systems or booking software. We’re looking for someone who can hit the ground running, so if you’ve got relevant tech skills, flaunt them!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at The Royal Marsden
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an administration assistant/receptionist in a diagnostic radiology team. Familiarise yourself with the key tasks like scheduling appointments and liaising with clinical teams. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Interpersonal Skills
Since this role involves dealing with patients and multidisciplinary teams, be prepared to discuss your interpersonal skills. Think of examples where you've successfully communicated or resolved issues under pressure. This will demonstrate your ability to handle the demands of the job effectively.
✨Familiarise Yourself with IT Systems
As you'll be using hospital IT and booking systems, it’s a good idea to brush up on any relevant software or systems you might encounter. If you have experience with similar systems, be ready to share that during the interview. It shows you're tech-savvy and can adapt quickly.
✨Emphasise Flexibility and Teamwork
The job requires flexibility in working hours and locations, so be prepared to discuss your availability and willingness to adapt. Highlight any past experiences where you've worked as part of a team, especially in high-pressure environments, to illustrate your collaborative spirit.