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- Tasks: Manage patient enquiries and ensure top-notch customer service for private care.
- Company: Join the Royal Marsden, a world-leading cancer centre dedicated to excellence.
- Benefits: Enjoy flexible working, career development, and a supportive team environment.
- Why this job: Make a real difference in patients' lives while working in a dynamic healthcare setting.
- Qualifications: Strong administrative skills and a passion for delivering exceptional patient care.
- Other info: Be part of a diverse team committed to innovative cancer treatment and care.
The predicted salary is between 36000 - 60000 £ per year.
The Private Care Contact Centre Team provides a single point of enquiry and access to prospective private patients seeking advice and information regarding private treatment at the Royal Marsden NHS Foundation Trust. The team handles patients’ first point of contact with the Trust, and it is important that this contact sets the high standards of customer service expected from private care. The postholder will play a pivotal role in working closely with clinicians to ensure the seamless delivery of care for private patients.
The postholder will collaborate with the Assistant Service Manager, Marketing and Communications Team, Accounts Team, International team, support staff, and key administrators to maintain an effectively supervised service pathway. They will also take responsibility for all key administrative processes and standards relevant to Private Care, ensuring the efficient management of each patient’s experience during their visit to the Marsden.
Responsibilities- Process referrals for all private patients and take payments for initial consultations.
- Collaborate with clinicians to ensure the seamless delivery of care for private patients.
- Work with the Assistant Service Manager, Marketing and Communications Team, Accounts Team, International team, support staff, and key administrators to maintain an effectively supervised service pathway.
- Take responsibility for all key administrative processes and standards relevant to Private Care, ensuring the efficient management of each patient’s experience during their visit.
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That’s why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees’ work-life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our ongoing achievements.
Private Care Contact Centre Manager in Sutton Coldfield employer: The Royal Marsden
Contact Detail:
The Royal Marsden Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Private Care Contact Centre Manager in Sutton Coldfield
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those connected to The Royal Marsden. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research the Royal Marsden’s values and recent achievements. This shows you’re genuinely interested and ready to contribute to their mission of providing top-notch cancer care.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on how you’d handle patient interactions and collaborate with teams, as these are key in the role of a Private Care Contact Centre Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re keen on being part of the Royal Marsden team right from the start.
We think you need these skills to ace Private Care Contact Centre Manager in Sutton Coldfield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Private Care Contact Centre Manager role. Highlight your relevant experience in customer service and administration, as well as any collaboration with healthcare professionals. We want to see how you can contribute to our high standards!
Showcase Your Communication Skills: Since this role involves liaising with various teams and patients, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and maybe share an example of a time you effectively communicated in a challenging situation.
Highlight Your Organisational Skills: As the postholder will manage key administrative processes, we’d love to see examples of your organisational skills. Mention any tools or methods you use to keep things running smoothly, especially in a busy environment like healthcare.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at The Royal Marsden!
How to prepare for a job interview at The Royal Marsden
✨Know Your Stuff
Make sure you understand the role of a Private Care Contact Centre Manager inside out. Familiarise yourself with the Royal Marsden NHS Foundation Trust, its values, and how they deliver care. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing top-notch customer service, be ready to share examples from your past experiences. Think of specific situations where you went above and beyond for a patient or client, and how you handled any challenges that arose.
✨Collaboration is Key
Highlight your ability to work with various teams, like clinicians and administrative staff. Prepare to discuss how you've successfully collaborated in previous roles, ensuring seamless service delivery. This will demonstrate that you can thrive in a multidisciplinary environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the position is the right fit for you.
