At a Glance
- Tasks: Provide a warm and professional reception service to patients and visitors.
- Company: Join a supportive healthcare team dedicated to patient care.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Dynamic work environment with a focus on equality and diversity.
- Why this job: Make a difference in people's lives while developing your customer service skills.
- Qualifications: Experience in reception or customer service and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
The Shift Receptionist is a key front‑line representative of the Facilities Directorate, delivering a professional, welcoming, and efficient reception service to patients, visitors, and staff. Based primarily at Chelsea, the post holder will provide flexible cover across Trust sites as required and support both the Main Reception and Wallace Wing Reception functions.
Responsibilities:
- Provide a friendly and professional front‑of‑house reception service.
- Greet and welcome all patients and visitors, ensuring courteous and efficient treatment.
- Handle in‑person and telephone enquiries promptly, using tact and empathy, and provide accurate information or direction, especially to those who may be anxious or face language/cultural barriers.
- Answer all telephone calls in a helpful manner, redirecting calls outside the reception’s remit and prioritising urgent messages for swift communication to the relevant personnel.
- Support the main reception team across Trust sites, demonstrating excellent interpersonal and organisational skills in a busy environment.
- Manage emergency situations with composure, tact and diplomacy, following appropriate Trust procedures.
- Carry out a wide range of administrative and operational tasks, using IT systems effectively and applying sound judgment and problem‑solving skills.
- Work 37.5 hours per week, primarily during shift hours, and be flexible to staff the different reception sites as required.
Qualifications:
- Reception or Customer Service experience demonstrating an understanding of the support function required.
- Good administrative and organisational skills.
- Clear and effective verbal communication with patients, visitors and staff.
- Ability to respond to emergencies by following the appropriate Trust procedures.
- Proficiency in IT systems including Microsoft Word, Outlook and Excel.
- Ability to handle confidential and sensitive information appropriately.
- Effective time‑management and self‑directed working skills.
- A commitment to the values of equality, diversity and the inclusion of all individuals.
Applicants are expected to uphold the Values of Equality and Diversity and adhere to Trust procedures throughout their employment.
Multi-Site Hospital Receptionist employer: The Royal Marsden
As a Multi-Site Hospital Receptionist at our Trust, you will be part of a dedicated team that prioritises patient care and support in a dynamic healthcare environment. We offer a welcoming work culture that values diversity and inclusion, alongside opportunities for professional growth and development across various Trust sites. With a focus on teamwork and effective communication, you will play a vital role in ensuring a positive experience for patients and visitors alike.
StudySmarter Expert Advice🤫
We think this is how you could land Multi-Site Hospital Receptionist
✨Tip Number 1
First things first, make sure you know the ins and outs of the role. Research the Trust and its values so you can show how you fit in. When you walk into that interview, let your passion for providing a welcoming service shine through!
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. Focus on showcasing your customer service experience and how you handle tricky situations with tact and empathy.
✨Tip Number 3
Don’t forget to ask questions during the interview! This shows you’re genuinely interested in the role and the Trust. Ask about their approach to patient care or how they support staff across different sites.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team and ready to contribute to a fantastic reception service.
We think you need these skills to ace Multi-Site Hospital Receptionist
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see how you can bring a friendly and professional vibe to our reception. Use a warm tone and share a bit about why you love working with people.
Tailor Your Experience:Make sure to highlight any relevant experience you have in reception or customer service roles. We’re looking for those skills that show you can handle enquiries with tact and empathy, so don’t be shy about sharing specific examples!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you can offer. Remember, we’re busy too, so make it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at The Royal Marsden
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Multi-Site Hospital Receptionist. Familiarise yourself with the key tasks like greeting patients, handling enquiries, and managing emergency situations. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role requires clear and effective verbal communication, practice how you would respond to common scenarios you might face. Think about how you'd handle anxious patients or language barriers. Role-playing with a friend can help you feel more confident and articulate during the actual interview.
✨Showcase Your Organisational Skills
Be prepared to discuss examples from your past experience where you've demonstrated excellent organisational skills. Whether it's managing multiple tasks at once or using IT systems effectively, having specific examples ready will highlight your ability to thrive in a busy environment.
✨Emphasise Your Commitment to Diversity
The Trust values equality and diversity, so be sure to express your commitment to these principles during the interview. Share any experiences you have that reflect your understanding and support for inclusivity, as this will resonate well with the interviewers.
