At a Glance
- Tasks: Support families in hospitals, providing emotional and practical assistance during critical times.
- Company: Momentum, a compassionate charity dedicated to supporting families in need.
- Benefits: Flexible hours, meaningful work, and opportunities for professional development.
- Other info: Join a dynamic team and grow your career while making an impact.
- Why this job: Make a real difference in families' lives while working in a supportive team environment.
- Qualifications: Empathy, strong communication skills, and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Overview
Working in Hospital. Visit your assigned hospitals across London and Surrey, including Royal Marsden Sutton, Evelina London SE1, Kingston Hospital, St Georges Tooting, St Peters Chertsey, Royal Surrey Guildford and Epsom Hospital regularly, in line with need, to support existing Momentum families and meet new referrals. This will be based on service need, and you will not be required to attend all hospitals each week. You will also be visiting families in selective Intensive Care Units, during times of critical illness and uncertainty.
Build strong, positive relationships with hospital staff, and other professionals so you become a trusted part of the team on the paediatric wards, including attending Multi‑Disciplinary Team meetings, sharing professional knowledge of our families, maintaining accurate records and reporting back as required. Deliver presentations in hospital to professionals to raise awareness of Momentum. Be a friendly and approachable presence for professionals and families alike, clearly explaining what Momentum can offer. Follow hospital policies on infection control, dress code and safeguarding at all times. There may be occasions when you are required to work a Saturday, taking time back during the week.
Supporting Families
Provide compassionate, age‑appropriate support to families, children and young people of all ages and backgrounds. Offer emotional and practical support tailored to each family's situation, listening closely and responding with care from the moment they're referred. Manage your own caseload, prioritising contact based on need and making sure families always feel supported. Connect families to relevant services – such as therapies, respite breaks and family experiences which includes trusted external organisations when needed. Recognise the needs of siblings, grandparents and carers, helping them to find the right support too. When required, support families in palliative care with compassion and sensitivity. Work closely with our Echoes team to ensure bereaved families transition to their specialist support smoothly and with care. Make sure every family feels part of Momentum for as long as they need us.
Professional Responsibilities
Refer families into Momentum's support service, in line with the criteria required for referral. Keep clear, accurate and confidential records of your work on our secure database (Salesforce). Work independently, in line with our operational plan and report back to Senior Family Support Worker. Regular and timely collaboration within the Family Support Team (Hospital & Community) managing and reporting on caseload. Share stories, photos and anonymised family updates (with consent) to help the charity’s fundraising and communications. Join team meetings, clinical supervision and training (some virtual, some at our office near Hampton Court Station, Surrey). Act promptly on any safeguarding concerns in line with Momentum's policies. Follow all guidelines for lone working, safeguarding, data protection and health & safety. Take on other tasks that help us deliver family support services for example managing family events i.e. family days out.
Hospital Family Support Worker employer: The Royal Marsden
Momentum is an exceptional employer that prioritises the well-being and professional growth of its employees, particularly in the role of Hospital Family Support Worker. With a supportive work culture that values compassion and collaboration, you will have the opportunity to make a meaningful impact on families during critical times while working across various prestigious hospitals in London and Surrey. The organisation offers flexible working arrangements, comprehensive training, and a chance to be part of a dedicated team committed to providing vital support to families in need.
StudySmarter Expert Advice🤫
We think this is how you could land Hospital Family Support Worker
✨Tip Number 1
Network like a pro! Reach out to professionals in the healthcare sector, especially those working in hospitals. Attend events or workshops where you can meet people who might know about opportunities or can refer you directly.
✨Tip Number 2
Be proactive! Don’t just wait for job postings to appear. Contact hospitals directly and express your interest in the Family Support Worker role. Sometimes, showing initiative can land you an interview before a position is even advertised.
✨Tip Number 3
Tailor your approach! When you get the chance to speak with hospital staff or during interviews, highlight your experience with families and children. Share specific examples of how you've provided support in challenging situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our mission to support families in need.
We think you need these skills to ace Hospital Family Support Worker
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Hospital Family Support Worker role. Highlight your relevant experience and skills that align with what we’re looking for, especially in supporting families and working in a hospital environment.
Show Your Compassion:In your application, let us see your caring side! Share examples of how you've provided emotional support or worked with families in challenging situations. We want to know how you connect with people and make a difference.
Be Clear and Concise:Keep your writing clear and to the point. Use straightforward language and avoid jargon. We appreciate applications that are easy to read and get straight to the heart of your experiences and motivations.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised!
How to prepare for a job interview at The Royal Marsden
✨Know Your Hospitals
Familiarise yourself with the hospitals you'll be visiting, like Royal Marsden and Evelina London. Understanding their environments and the specific needs of families in those settings will show your commitment and readiness to support.
✨Show Empathy and Compassion
Prepare to discuss how you would provide emotional support to families during critical times. Share examples from your past experiences that highlight your ability to connect with people and offer tailored support.
✨Understand Multi-Disciplinary Teams
Brush up on how multi-disciplinary teams operate within hospitals. Be ready to explain how you would collaborate with other professionals and contribute to team meetings, showcasing your teamwork skills.
✨Be Ready for Real Scenarios
Think about potential scenarios you might face, such as supporting a family in palliative care. Prepare thoughtful responses that demonstrate your sensitivity and ability to handle challenging situations with care.
