We are recruiting Guest Relations Officers for our exciting private healthcare facility in central London. Providing a responsive and caring reception and administration service to our patients and health care teams you will be fluent in written and spoken Arabic and English and have experience of delivering customer service at the highest level. You will need to work flexible shifts from 07:45to 20:00 Monday to Friday., The post holder will be responsible for providing a welcoming environment and delivering the highest level of customer service to patients, consultants and the clinical teams. The receptionist will focus on excellent customer care whilst ensuring hospitality and housekeeping issues are attended to and delivering administrative services of highest standards. The post holder will be expected to adopt a professional and caring attitude, working alongside colleagues with a polite and courteous manner in all aspects of communication. The post holder will work effectively within a team and with colleagues across the Trust to ensure that all chargeable private patient activity is recorded accurately, on time and in line with the targets set by the Private Care Directorate. adhering to confidentiality and information governance policies and procedures. The post holder will be expected to work positively and with minimal supervision to deliver objectives and proactively undertake development
work to relating to the improvement of the administrative. They willensure that the reception and administration team carry out duties, working alongside the other guest relations officers to ensure all duties are completed in a timely manner.
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
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Guest Relations Officer in City of Westminster employer: THE ROYAL MARSDEN
The Royal Marsden NHS Foundation Trust is an exceptional employer, offering a collaborative work culture that prioritises innovation and excellence in cancer research. Employees benefit from comprehensive professional development opportunities, a commitment to work-life balance, and the chance to contribute to groundbreaking projects that directly impact patient care. Located in a prestigious healthcare environment, this role provides a unique opportunity to be at the forefront of sarcoma research while working alongside leading experts in the field.
