At a Glance
- Tasks: Lead a team to ensure smooth fundraising operations and accurate donation processing.
- Company: Join The Royal Marsden Cancer Charity, making a real difference in cancer care.
- Benefits: Flexible working, generous leave, training opportunities, and wellbeing initiatives.
- Other info: Enjoy a supportive environment with excellent career development opportunities.
- Why this job: Be part of an ambitious team that directly impacts cancer patients and their families.
- Qualifications: Experience in supervising staff, strong attention to detail, and data management skills.
The predicted salary is between 30000 - 40000 £ per year.
At The Royal Marsden Cancer Charity, every donation helps fund life‑saving research, world‑leading treatment and better care for people affected by cancer. We are looking for a Fundraising Operations Supervisor to help make sure every donation, every supporter record and all internal fulfilment is handled with accuracy, care and efficiency. This is an opportunity to join an ambitious charity to play a key role in the operations team behind our fundraising success.
You will lead a small team of operations staff, improve processes, support colleagues across fundraising, and help ensure our supporters receive the excellent experience they deserve. This is a full-time role based at our Chelsea office, with occasional travel to Sutton. The working pattern for this role is 4 days in the office and 1 day working from home, helping to balance team collaboration with focused time for reporting, data quality work and process improvement.
What makes this role exciting:
- Manage and develop people
- Improve systems and ways of working
- Contribute to data quality
- Be part of a supportive, ambitious team
- Play a meaningful role in a charity making a real difference to cancer patients and their families
What you'll be doing:
As our Fundraising Operations Supervisor, you will oversee the day‑to‑day running of the team and help deliver a high‑quality, responsive service across income processing, supporter administration and operational support.
- Managing and supporting a small Fundraising Operations team on a day‑to‑day basis
- Overseeing the accurate and timely processing of donations, Gift Aid and supporter data
- Maintaining strong operational controls and high standards of data accuracy
- Reviewing, improving and documenting processes to increase efficiency and reduce risk
- Monitoring team performance and helping ensure KPIs and service standards are met
- Training, coaching and developing team members, including staff and volunteers
- Supporting the effective use of fundraising systems and helping identify improvements
- Ensuring compliance with GDPR, Gift Aid requirements and cash handling processes
We would love to hear from you if you are someone who enjoys making things run smoothly, takes pride in accuracy, and can bring confidence, calm and structure to a busy operational environment.
You will bring:
- Experience supervising staff or coordinating the work of others
- Strong attention to detail and a high level of accuracy
- Confidence working with data and systems, including Excel
- Good organisational skills and the ability to manage competing priorities
- Strong communication skills and a collaborative approach
- A proactive mindset and the confidence to identify and improve processes
It would be especially helpful if you also have:
- Charity or fundraising sector experience
- Knowledge of Gift Aid, supporter data or fundraising income processing
- Experience using CRM systems such as Raiser’s Edge, Salesforce or similar
- Experience supporting reporting, reconciliation or quality assurance work
Benefits:
- Flexible working around our core hours of 10am to 4pm
- 27 days annual leave rising with length of service
- Up to 6% employer contributions subject to matched contribution from you (increasing with length of service)
- Training, support and development opportunities
- Access to the blue light discount scheme and other discounts opportunities
- Access to subsidised staff restaurants, on-site yoga and wellbeing classes, staff choir and much more
- Range of wellbeing initiatives including access to an employee assistance programme designed to save money and improve your physical, financial and mental health and wellbeing, access to free online GP appointments and free eye tests and contribution towards any glasses required for work purposes
Fundraising Operations Supervisor in City of Westminster employer: The Royal Marsden
The Royal Marsden Cancer Charity is an exceptional employer, offering a supportive and ambitious work culture where every team member plays a vital role in making a real difference to cancer patients and their families. With flexible working arrangements, generous annual leave, and a strong focus on employee development, staff can thrive both personally and professionally while contributing to life-saving research and treatment. Located in Chelsea, the charity provides unique benefits such as access to wellbeing initiatives, subsidised dining options, and a collaborative environment that fosters growth and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Fundraising Operations Supervisor in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to people in the charity sector, especially those who work in fundraising. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching The Royal Marsden Cancer Charity. Understand their mission and values, and think about how your skills can help them achieve their goals. Show them you’re not just another candidate!
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. Use examples from your past experiences that highlight your attention to detail and team management skills. We want to see the real you!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you’re genuinely interested in the role and appreciate the opportunity to chat.
We think you need these skills to ace Fundraising Operations Supervisor in City of Westminster
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in fundraising operations. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Showcase Your Team Management Skills:Since you'll be leading a small team, it’s important to emphasise your experience in supervising staff. Share examples of how you've developed others and improved team performance in previous roles.
Be Detail-Oriented:Accuracy is key in this role, so make sure your application is free from typos and errors. We appreciate candidates who take pride in their work, so let that shine through in your written application!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at The Royal Marsden Cancer Charity!
How to prepare for a job interview at The Royal Marsden
✨Know Your Numbers
As a Fundraising Operations Supervisor, you'll be dealing with data and donations. Brush up on your knowledge of Gift Aid and supporter data before the interview. Be ready to discuss how you’ve ensured accuracy in past roles and how you can apply that here.
✨Showcase Your Leadership Skills
You’ll be managing a small team, so it’s crucial to demonstrate your experience in supervising staff. Prepare examples of how you've trained or developed team members in the past, and think about how you can bring a collaborative approach to the role.
✨Process Improvement Mindset
The role involves improving systems and processes, so come prepared with ideas. Think about past experiences where you identified inefficiencies and successfully implemented changes. This will show your proactive mindset and ability to enhance operations.
✨Communicate with Confidence
Strong communication skills are key for this position. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you’ve effectively communicated with colleagues and stakeholders in previous roles, especially in busy operational environments.
