Operations Manager (Full-time or Part-time)

At The Royal Marsden Cancer Charity, every donation helps fund life-saving research, world-leading treatment and better care for people affected by cancer. We’re looking for a Fundraising Operations Supervisor to help make sure every donation, every supporter record and all internal fulfilment is handled with accuracy, care and efficiency. This is an opportunity to join an ambitious charity to play a key role in the operations team behind our fundraising success.

You’ll lead a small team of operations staff, improve processes, support colleagues across fundraising, and help ensure our supporters receive the excellent experience they deserve. This is a full-time role based at our Chelsea office, with occasional travel to Sutton. The working pattern for this role is 4 days in the office and 1 day working from home, helping to balance team collaboration with focused time for reporting, data quality work and process improvement.

What makes this role exciting

• This is more than a processing role. It’s an opportunity to manage and develop people.
• Improve systems and ways of working.
• Contribute to data quality.
• Be part of a supportive, ambitious team.
• Play a meaningful role in a charity making a real difference to cancer patients and their families.

What you’ll be doing

As our Fundraising Operations Supervisor, you’ll oversee the day-to-day running of the team and help deliver a high-quality, responsive service across income processing, supporter administration and operational support. Your key responsibilities will include:

• Managing and supporting a small Fundraising Operations team on a day-to-day basis.
• Overseeing the accurate and timely processing of donations, Gift Aid and supporter data.
• Maintaining strong operational controls and high standards of data accuracy.
• Reviewing, improving and documenting processes to increase efficiency and reduce risk.
• Monitoring team performance and helping ensure KPIs and service standards are met.
• Training, coaching and developing team members, including staff and volunteers.
• Supporting the effective use of fundraising systems and helping identify improvements.
• Ensuring compliance with GDPR, Gift Aid requirements and cash handling processes.

About you

We’d love to hear from you if you’re someone who enjoys making things run smoothly, takes pride in accuracy, and can bring confidence, calm and structure to a busy operational environment. You’ll bring:

• Experience supervising staff or coordinating the work of others.
• Strong attention to detail and a high level of accuracy.
• Confidence working with data and systems, including Excel.
• Good organisational skills and the ability to manage competing priorities.
• Strong communication skills and a collaborative approach.
• A proactive mindset and the confidence to identify and improve processes.

It would be especially helpful if you also have:

• Charity or fundraising sector experience.
• Knowledge of Gift Aid, supporter data or fundraising income processing.
• Experience using CRM systems such as Raiser’s Edge, Salesforce or similar.
• Experience supporting reporting, reconciliation or quality assurance work.

Benefits

• Flexible working around our core hours of 10am to 4pm.
• 27 days annual leave rising with length of service.
• Up to 6% employer contributions subject to matched contribution from you (increasing with length of service).
• Training, support and development opportunities.
• Access to the blue light discount scheme and other discounts opportunities.
• Access to subsidised staff restaurants, on-site yoga and wellbeing classes, staff choir and much more.
• Range of wellbeing initiatives including access to an employee assistance programme designed to save money and improve your physical, financial and mental health and wellbeing, access to free online GP appointments and free eye tests and contribution towards any glasses required for work purposes.

Our Commitment to Inclusion

We are committed to building a diverse and inclusive workplace where everyone feels valued and supported. We welcome applications from candidates of all backgrounds and are dedicated to ensuring equitable opportunities for all.