At a Glance
- Tasks: Lead a team to ensure accurate donation processing and improve operational efficiency.
- Company: Join The Royal Marsden Cancer Charity, making a real difference in cancer care.
- Benefits: Flexible working, generous leave, training opportunities, and wellbeing initiatives.
- Other info: Inclusive workplace committed to diversity and equitable opportunities for all.
- Why this job: Play a key role in fundraising success and support cancer patients and families.
- Qualifications: Experience in supervising teams, strong attention to detail, and data management skills.
The predicted salary is between 30000 - 40000 £ per year.
At The Royal Marsden Cancer Charity, every donation helps fund life-saving research, world-leading treatment and better care for people affected by cancer. We’re looking for a Fundraising Operations Supervisor to help make sure every donation, every supporter record and all internal fulfilment is handled with accuracy, care and efficiency. This is an opportunity to join an ambitious charity to play a key role in the operations team behind our fundraising success.
You’ll lead a small team of operations staff, improve processes, support colleagues across fundraising, and help ensure our supporters receive the excellent experience they deserve. This is a full-time role based at our Chelsea office, with occasional travel to Sutton. The working pattern for this role is 4 days in the office and 1 day working from home, helping to balance team collaboration with focused time for reporting, data quality work and process improvement.
What makes this role exciting
- This is more than a processing role. It’s an opportunity to manage and develop people.
- Improve systems and ways of working.
- Contribute to data quality.
- Be part of a supportive, ambitious team.
- Play a meaningful role in a charity making a real difference to cancer patients and their families.
What you’ll be doing
As our Fundraising Operations Supervisor, you’ll oversee the day-to-day running of the team and help deliver a high-quality, responsive service across income processing, supporter administration and operational support. Your key responsibilities will include:
- Managing and supporting a small Fundraising Operations team on a day-to-day basis.
- Overseeing the accurate and timely processing of donations, Gift Aid and supporter data.
- Maintaining strong operational controls and high standards of data accuracy.
- Reviewing, improving and documenting processes to increase efficiency and reduce risk.
- Monitoring team performance and helping ensure KPIs and service standards are met.
- Training, coaching and developing team members, including staff and volunteers.
- Supporting the effective use of fundraising systems and helping identify improvements.
- Ensuring compliance with GDPR, Gift Aid requirements and cash handling processes.
About you
We’d love to hear from you if you’re someone who enjoys making things run smoothly, takes pride in accuracy, and can bring confidence, calm and structure to a busy operational environment. You’ll bring:
- Experience supervising staff or coordinating the work of others.
- Strong attention to detail and a high level of accuracy.
- Confidence working with data and systems, including Excel.
- Good organisational skills and the ability to manage competing priorities.
- Strong communication skills and a collaborative approach.
- A proactive mindset and the confidence to identify and improve processes.
It would be especially helpful if you also have:
- Charity or fundraising sector experience.
- Knowledge of Gift Aid, supporter data or fundraising income processing.
- Experience using CRM systems such as Raiser’s Edge, Salesforce or similar.
- Experience supporting reporting, reconciliation or quality assurance work.
Benefits
- Flexible working around our core hours of 10am to 4pm.
- 27 days annual leave rising with length of service.
- Up to 6% employer contributions subject to matched contribution from you (increasing with length of service).
- Training, support and development opportunities.
- Access to the blue light discount scheme and other discounts opportunities.
- Access to subsidised staff restaurants, on-site yoga and wellbeing classes, staff choir and much more.
- Range of wellbeing initiatives including access to an employee assistance programme designed to save money and improve your physical, financial and mental health and wellbeing, access to free online GP appointments and free eye tests and contribution towards any glasses required for work purposes.
Our Commitment to Inclusion
We are committed to building a diverse and inclusive workplace where everyone feels valued and supported. We welcome applications from candidates of all backgrounds and are dedicated to ensuring equitable opportunities for all.
Fundraising Operations Supervisor in London employer: The Royal Marsden Cancer Charity
The Royal Marsden Cancer Charity is an exceptional employer, offering a supportive and ambitious work culture where every team member plays a vital role in making a difference in the lives of cancer patients and their families. With flexible working arrangements, generous annual leave, and a strong commitment to employee development, staff can thrive both personally and professionally while contributing to life-saving research and care. Located in Chelsea, the charity provides unique benefits such as access to wellbeing initiatives, subsidised dining options, and a vibrant community atmosphere that fosters collaboration and growth.
Contact Details:
The Royal Marsden Cancer Charity Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Fundraising Operations Supervisor in London
✨Tip Number 1
Network like a pro! Reach out to people in the charity sector, especially those who work in fundraising. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get an interview, be ready to share specific examples of how you've improved processes or led teams in the past. We want to see that you can bring that magic to our operations team.
✨Tip Number 3
Do your homework! Research The Royal Marsden Cancer Charity and understand our mission. This will help you tailor your responses and show us you're genuinely passionate about making a difference.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our ambitious team.
We think you need these skills to ace Fundraising Operations Supervisor in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Fundraising Operations Supervisor role. Highlight your experience in managing teams and improving processes, as these are key aspects of the job. We want to see how your skills align with our mission!
Showcase Your Attention to Detail:Since accuracy is crucial in this role, don’t shy away from sharing examples that demonstrate your strong attention to detail. Whether it’s data management or ensuring compliance, let us know how you’ve nailed it in the past!
Communicate Clearly:Strong communication skills are a must! When writing your application, be clear and concise. Use straightforward language to convey your ideas and experiences, so we can easily see how you’d fit into our collaborative team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our ambitious charity!
How to prepare for a job interview at The Royal Marsden Cancer Charity
✨Know Your Numbers
As a Fundraising Operations Supervisor, you'll be dealing with data and donations. Brush up on your knowledge of Gift Aid and supporter data processing. Be ready to discuss how you’ve ensured accuracy in past roles and how you can apply that here.
✨Showcase Your Leadership Skills
You’ll be managing a small team, so highlight your experience in supervising staff. Prepare examples of how you've trained or developed team members in the past, and be ready to discuss your approach to motivating and supporting others.
✨Process Improvement Mindset
This role is all about improving systems and processes. Think of specific instances where you've identified inefficiencies and implemented changes. Be prepared to share your ideas on how you could enhance operations at The Royal Marsden Cancer Charity.
✨Communicate with Confidence
Strong communication skills are key for this position. Practice articulating your thoughts clearly and confidently. Consider how you would explain complex data or processes to someone unfamiliar with them, as this will demonstrate your collaborative approach.
