At a Glance
- Tasks: Lead a team to ensure accurate donation processing and improve operational efficiency.
- Company: Join The Royal Marsden Cancer Charity, making a real difference in cancer care.
- Benefits: Flexible working hours, generous leave, and wellness initiatives.
- Other info: Opportunities for training and personal development in a dynamic environment.
- Why this job: Be part of a supportive team that impacts lives through fundraising.
- Qualifications: Experience in supervising staff and strong attention to detail required.
The predicted salary is between 30000 - 40000 £ per year.
At The Royal Marsden Cancer Charity, every donation helps fund life-saving research, world-leading treatment and better care for people affected by cancer. We are looking for a Fundraising Operations Supervisor to help make sure every donation, every supporter record and all internal fulfilment is handled with accuracy, care and efficiency. This is an opportunity to join an ambitious charity to play a key role in the operations team behind our fundraising success.
You will lead a small team of operations staff, improve processes, support colleagues across fundraising, and help ensure our supporters receive the excellent experience they deserve. This is a full-time role based at our Chelsea office, with occasional travel to Sutton. The working pattern for this role is 4 days in the office and 1 day working from home, helping to balance team collaboration with focused time for reporting, data quality work and process improvement.
What makes this role exciting
- Manage and develop people
- Improve systems and ways of working
- Contribute to data quality
- Be part of a supportive, ambitious team
- Play a meaningful role in a charity making a real difference to cancer patients and their families
What you will be doing
As our Fundraising Operations Supervisor, you will oversee the day-to-day running of the team and help deliver a high-quality, responsive service across income processing, supporter administration and operational support.
Your key responsibilities will include:
- Managing and supporting a small Fundraising Operations team on a day-to-day basis
- Overseeing the accurate and timely processing of donations, Gift Aid and supporter data
- Maintaining strong operational controls and high standards of data accuracy
- Reviewing, improving and documenting processes to increase efficiency and reduce risk
- Monitoring team performance and helping ensure KPIs and service standards are met
- Training, coaching and developing team members, including staff and volunteers
- Supporting the effective use of fundraising systems and helping identify improvements
- Ensuring compliance with GDPR, Gift Aid requirements and cash handling processes
About you
We would love to hear from you if you are someone who enjoys making things run smoothly, takes pride in accuracy, and can bring confidence, calm and structure to a busy operational environment.
You will bring:
- Experience supervising staff or coordinating the work of others
- Strong attention to detail and a high level of accuracy
- Confidence working with data and systems, including Excel
- Good organisational skills and the ability to manage competing priorities
- Strong communication skills and a collaborative approach
- A proactive mindset and the confidence to identify and improve processes
It would be especially helpful if you also have:
- Charity or fundraising sector experience
- Knowledge of Gift Aid, supporter data or fundraising income processing
- Experience using CRM systems such as Raiser’s Edge, Salesforce or similar
- Experience supporting reporting, reconciliation or quality assurance work
Benefits
- Flexible working around our core hours of 10am to 4pm
- 27 days annual leave rising with length of service
- Up to 6% employer contributions subject to matched contribution from you (increasing with length of service)
- Training, support and development opportunities
- Access to the blue light discount scheme and other discounts opportunities
- Access to subsidised staff restaurants, on-site yoga and wellbeing classes, staff choir and much more
- Range of wellbeing initiatives including access to an employee assistance programme designed to save money and improve your physical, financial and mental health and wellbeing, access to free online GP appointments and free eye tests and contribution towards any glasses required for work purposes
Our Commitment to Inclusion
We are committed to building a diverse and inclusive workplace where everyone feels valued and supported. We welcome applications from candidates of all backgrounds and are dedicated to ensuring equitable opportunities for all.
Operations Manager (Part Time) Immediate Start (Part Time) in Chelsea employer: The Royal Marsden Cancer Charity
The Royal Marsden Cancer Charity is an exceptional employer, offering a supportive and ambitious work culture where every team member plays a vital role in making a real difference to cancer patients and their families. With flexible working arrangements, generous annual leave, and a strong commitment to employee development, staff can thrive both personally and professionally while contributing to life-saving research and care. Located in Chelsea, the charity provides unique benefits such as access to wellbeing initiatives, subsidised dining options, and a vibrant community atmosphere that fosters collaboration and growth.
Contact Details:
The Royal Marsden Cancer Charity Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager (Part Time) Immediate Start (Part Time) in Chelsea
✨Tip Number 1
Network like a pro! Reach out to your connections in the charity sector, especially those who might know about opportunities at The Royal Marsden Cancer Charity. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for that interview! Research the charity's mission and values, and think about how your experience aligns with their goals. We want to see your passion for making a difference in cancer care shine through.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've managed teams or improved processes in the past. We love candidates who can bring confidence and structure to our operations team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our ambitious team at The Royal Marsden Cancer Charity.
We think you need these skills to ace Operations Manager (Part Time) Immediate Start (Part Time) in Chelsea
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Fundraising Operations Supervisor role. Highlight your experience in managing teams and improving processes, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Showcase Your Attention to Detail:Since accuracy is crucial in this role, give examples of how you've maintained high standards in your previous positions. Whether it's data management or operational tasks, we love to see how you take pride in getting things right!
Communicate Clearly:Strong communication skills are a must! In your application, be clear and concise about your experiences and how they relate to the role. We appreciate straightforwardness and clarity, so don’t hold back on showcasing your collaborative approach.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen to join our team at The Royal Marsden Cancer Charity!
How to prepare for a job interview at The Royal Marsden Cancer Charity
✨Know the Charity Inside Out
Before your interview, take some time to research The Royal Marsden Cancer Charity. Understand their mission, values, and recent initiatives. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Leadership Skills
As a Fundraising Operations Supervisor, you'll be managing a team. Prepare examples of how you've successfully led teams in the past. Highlight your experience in training, coaching, and improving processes to demonstrate your capability in this role.
✨Be Data Savvy
Since the role involves handling donations and supporter data, brush up on your data management skills. Be ready to discuss your experience with systems like Excel or CRM platforms. Mention any specific instances where you improved data accuracy or efficiency.
✨Prepare Questions That Matter
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, operational challenges, and how success is measured in the role. This shows you're not just interested in the job, but also in contributing positively to the team.
