At a Glance
- Tasks: Lead a team to ensure accurate donation processing and improve operational efficiency.
- Company: Join The Royal Marsden Cancer Charity, making a real difference in cancer care.
- Benefits: Flexible working, generous leave, training opportunities, and wellbeing initiatives.
- Other info: Inclusive workplace committed to diversity and equitable opportunities for all.
- Why this job: Play a key role in fundraising success and support cancer patients and families.
- Qualifications: Experience in supervising staff, strong attention to detail, and good organisational skills.
At The Royal Marsden Cancer Charity, every donation helps fund life-saving research, world-leading treatment and better care for people affected by cancer. We’re looking for a Fundraising Operations Supervisor to help make sure every donation, every supporter record and all internal fulfilment is handled with accuracy, care and efficiency.
This is an opportunity to join an ambitious charity to play a key role in the operations team behind our fundraising success. You’ll lead a small team of operations staff, improve processes, support colleagues across fundraising, and help ensure our supporters receive the excellent experience they deserve. This is a full-time role based at our Chelsea office, with occasional travel to Sutton. The working pattern for this role is 4 days in the office and 1 day working from home, helping to balance team collaboration with focused time for reporting, data quality work and process improvement.
What makes this role exciting
- Manage and develop people
- Improve systems and ways of working
- Contribute to data quality
- Be part of a supportive, ambitious team
- Play a meaningful role in a charity making a real difference to cancer patients and their families
What you’ll be doing
As our Fundraising Operations Supervisor, you’ll oversee the day-to-day running of the team and help deliver a high-quality, responsive service across income processing, supporter administration and operational support. Your key responsibilities will include:
- Managing and supporting a small Fundraising Operations team on a day-to-day basis
- Overseeing the accurate and timely processing of donations, Gift Aid and supporter data
- Maintaining strong operational controls and high standards of data accuracy
- Reviewing, improving and documenting processes to increase efficiency and reduce risk
- Monitoring team performance and helping ensure KPIs and service standards are met
- Training, coaching and developing team members, including staff and volunteers
- Supporting the effective use of fundraising systems and helping identify improvements
- Ensuring compliance with GDPR, Gift Aid requirements and cash handling processes
About you
We’d love to hear from you if you’re someone who enjoys making things run smoothly, takes pride in accuracy, and can bring confidence, calm and structure to a busy operational environment. You’ll bring:
- Experience supervising staff or coordinating the work of others
- Strong attention to detail and a high level of accuracy
- Confidence working with data and systems, including Excel
- Good organisational skills and the ability to manage competing priorities
- Strong communication skills and a collaborative approach
- A proactive mindset and the confidence to identify and improve processes
It would be especially helpful if you also have:
- Charity or fundraising sector experience
- Knowledge of Gift Aid, supporter data or fundraising income processing
- Experience using CRM systems such as Raiser’s Edge, Salesforce or similar
- Experience supporting reporting, reconciliation or quality assurance work
Benefits
- Flexible working around our core hours of 10am to 4pm
- 27 days annual leave rising with length of service
- Up to 6% employer contributions subject to matched contribution from you (increasing with length of service)
- Training, support and development opportunities
- Access to the blue light discount scheme and other discounts opportunities
- Access to subsidised staff restaurants, on-site yoga and wellbeing classes, staff choir and much more
- Range of wellbeing initiatives including access to an employee assistance programme designed to save money and improve your physical, financial and mental health and wellbeing, access to free online GP appointments and free eye tests and contribution towards any glasses required for work purposes
Our Commitment to Inclusion
We are committed to building a diverse and inclusive workplace where everyone feels valued and supported. We welcome applications from candidates of all backgrounds and are dedicated to ensuring equitable opportunities for all.
Fundraising Operations Supervisor in Chelsea employer: The Royal Marsden Cancer Charity
The Royal Marsden Cancer Charity is an exceptional employer, offering a supportive and ambitious work culture where every team member plays a vital role in making a real difference to cancer patients and their families. With flexible working arrangements, generous annual leave, and a strong commitment to employee development, you will thrive in an environment that values accuracy, collaboration, and personal growth. Join us in our Chelsea office and be part of a dedicated team that ensures every donation is handled with care and efficiency.
Contact Details:
The Royal Marsden Cancer Charity Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Fundraising Operations Supervisor in Chelsea
✨Tip Number 1
Network like a pro! Reach out to people in the charity sector, especially those who work in fundraising. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching The Royal Marsden Cancer Charity. Understand their mission and values, and think about how your experience aligns with their goals. This will show you’re genuinely interested!
✨Tip Number 3
Practice your answers to common interview questions, especially around team management and process improvement. We want to hear how you’ve made things run smoothly in the past!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our ambitious team at The Royal Marsden.
We think you need these skills to ace Fundraising Operations Supervisor in Chelsea
Some tips for your application 🫡
Read the Job Description Thoroughly:Before you dive into your application, take a good look at the job description. It’s packed with info about what we’re looking for in a Fundraising Operations Supervisor, so make sure you understand the key responsibilities and requirements.
Tailor Your Application:When you’re writing your application, don’t just send a generic one. Highlight your relevant experience and skills that match what we’re after. Show us how you can bring your unique flair to our operations team!
Be Clear and Concise:We love a well-structured application! Keep your language clear and to the point. Use bullet points if it helps, and make sure to showcase your attention to detail – it’s super important for this role.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to keep track of your application and ensures you’re considered for the role. Plus, it’s easy peasy!
How to prepare for a job interview at The Royal Marsden Cancer Charity
✨Know the Charity Inside Out
Before your interview, make sure you understand The Royal Marsden Cancer Charity's mission and values. Familiarise yourself with their fundraising initiatives and how they impact cancer research and patient care. This will show your genuine interest and help you connect your experience to their goals.
✨Showcase Your Leadership Skills
As a Fundraising Operations Supervisor, you'll be managing a team. Prepare examples of how you've successfully led teams in the past, focusing on your ability to train, coach, and develop others. Highlight any specific achievements that demonstrate your leadership style and effectiveness.
✨Be Data Savvy
Since the role involves working with data accuracy and systems, brush up on your Excel skills and be ready to discuss your experience with CRM systems. Bring examples of how you've improved data processes or ensured compliance in previous roles to illustrate your capability.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges they face, and how success is measured in this role. This not only shows your enthusiasm but also helps you gauge if the charity is the right fit for you.
