At a Glance
- Tasks: Provide expert technical support and ensure smooth IT operations for The Royal Kennel Club.
- Company: Join a prestigious organisation dedicated to animal welfare and technology.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic role with occasional events and on-call support for operational resilience.
- Why this job: Make a real impact by solving problems and embracing new technologies every day.
- Qualifications: Experience in on-premises infrastructure and Azure environments is essential.
The predicted salary is between 40000 - 50000 £ per year.
Location: London, Aylesbury & Hybrid
Term: 12 months fixed term contract
Team: Technology
Salary: Competitive
Closing date: 7 August 2026
*Please note we are unable to provide sponsorship
Why join us?
As our Senior Support Analyst, you'll play a vital role in keeping The Royal Kennel Club connected, secure and running smoothly. You'll provide expert 1st and 2nd line technical support across our on-premises and cloud-based IT environment, ensuring colleagues have the technology and support they need to do their best work. This is an excellent opportunity for a proactive, customer-focused IT professional who enjoys solving problems, embracing new technologies and making a real impact every day.
The role requires flexibility to attend events and provide occasional evening, weekend and on-call support where required to maintain business continuity and operational resilience.
Requirements:
- Significant experience supporting on-premises infrastructure e.g. switches, wireless servers (Essential)
- Significant experience supporting Azure environments; Entra ID, Intune, Defender (Essential)
- ITIL Foundation Certification in Service Management (Desirable)
- Microsoft Certified: Azure Administrator, Security Administrator, or Modern Desktop Administrator (Desirable)
- CompTIA Security+ or Network+ certification (Desirable)
- Experience with PowerShell scripting for automation and IT administration (Essential)
- Understanding of compliance frameworks (GDPR, ISO 27001) and security auditing (Essential)
- Knowledge of remote monitoring tools and IT asset management systems
- Working knowledge of Freshservice (Desirable)
Senior Support Analyst in London employer: The Royal Kennel Club
The Royal Kennel Club is an exceptional employer, offering a supportive and collaborative work culture that prioritises canine wellbeing and employee growth. With generous benefits such as up to 30 days of annual leave, enhanced family leave policies, and financial support for professional development, employees are empowered to thrive in their roles while making a meaningful impact on the health and welfare of dogs. Located in a vibrant community, the organisation fosters a passion for animal welfare and provides unique opportunities to engage with industry experts and contribute to innovative projects.
