Job Title: Hospitality Operations Manager
Contract type: Permanent
Location: London, on-site
Team: Restaurant and Club Team
Reporting to: Club Operations Manager
Salary: Competitive
Closing date: 9 November 2026
We will be reviewing applications as they are received, therefore the vacancy may close before the advertised closing date.
Please not we are unable to provide work visa sponsorships
Lead our Front of House, Member Experience and Hospitality teams to deliver exceptional service and memorable experiences for members, guests and visitors. You'll drive operational excellence, inspire high-performing teams and work across the business to enhance engagement and support the Club's continued success.
- Experience supervising a Front of House, reception, hospitality or customer service operation.
- Food Hygiene Level 3.
- Demonstrable experience delivering exceptional customer or member experience.
- Experience leading, coaching and developing customer-facing teams.
- Experience coordinating multiple operational priorities in a busy environment.
- Strong organisational and administrative skills.
- Experience using business systems including Microsoft Office and operational management systems.
- Experience managing stock control and operational resources.
- Excellent communication and stakeholder management skills.
- Knowledge of licensing, health and safety and compliance requirements.
- Ability to analyse operational information and identify service improvements.
- Proactive approach to problem-solving and continuous improvement.
- Management training would be desirable.
Hospitality Operations Manager in London employer: The Royal Kennel Club
The Royal Kennel Club offers an exceptional work environment in the heart of London, where innovation meets tradition. With a strong focus on employee growth and development, we provide opportunities for our team to excel in their careers while enjoying a collaborative and inclusive culture. Our hybrid working model ensures a healthy work-life balance, making it an ideal place for passionate professionals looking to make a meaningful impact in the events industry.
