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- Tasks: Enhance customer experience by managing inquiries across various channels.
- Company: Join the Royal Kennel Club, a leader in pet care and services.
- Benefits: Enjoy annual leave, enhanced maternity/paternity pay, and financial support for qualifications.
- Other info: Hybrid role with opportunities for personal and professional growth.
- Why this job: Make a difference in customer service while working in a supportive environment.
- Qualifications: Experience with CRM systems and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
The Royal Kennel Club is seeking a Client Services Advisor in Aylesbury to enhance customer experience by managing a high volume of inquiries. This hybrid role involves various customer service channels and requires effective communication skills and organizational abilities.
The position offers comprehensive benefits including annual leave, enhanced pay for maternity/paternity, and financial support for qualifications.
Ideal candidates are expected to have experience with CRM systems and customer service, alongside a commitment to compliance with regulations.
Customer Experience & Sales Advisor employer: The Royal Kennel Club
Contact Detail:
The Royal Kennel Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience & Sales Advisor
✨Tip Number 1
Get to know the company! Research The Royal Kennel Club and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in enhancing customer experience.
✨Tip Number 2
Practice your communication skills! Since this role involves managing a high volume of inquiries, it’s crucial to demonstrate your ability to communicate effectively. Role-play common customer scenarios with friends or family to build confidence.
✨Tip Number 3
Show off your organisational skills! Prepare examples from your past experiences where you successfully managed multiple tasks or inquiries. This will highlight your ability to thrive in a busy environment, which is key for this position.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It not only streamlines the process but also shows your enthusiasm for joining our team at The Royal Kennel Club.
We think you need these skills to ace Customer Experience & Sales Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience & Sales Advisor role. Highlight your relevant experience with CRM systems and customer service, as this will show us you’re a perfect fit for enhancing our customer experience.
Show Off Your Communication Skills: Since effective communication is key in this role, don’t shy away from showcasing your skills. Use clear and concise language in your application, and maybe even share an example of how you’ve successfully managed inquiries in the past.
Be Organised: We love a well-structured application! Make sure your CV is easy to read and that your cover letter flows nicely. This reflects your organisational abilities, which are crucial for managing a high volume of inquiries.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Royal Kennel Club
✨Know Your Customer Service Basics
Brush up on your customer service principles and be ready to discuss how you've handled inquiries in the past. Think of specific examples where you turned a negative experience into a positive one, as this will show your problem-solving skills.
✨Familiarise Yourself with CRM Systems
Since the role requires experience with CRM systems, make sure you can talk about any relevant software you've used. If you haven't worked with a specific system before, do a bit of research on common features and functionalities to demonstrate your willingness to learn.
✨Practice Effective Communication
As communication is key in this role, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with friends or family to get comfortable with speaking about your experiences and answering questions on the spot.
✨Show Your Organisational Skills
Be prepared to discuss how you manage your time and prioritise tasks, especially when dealing with a high volume of inquiries. Share examples of how you've successfully juggled multiple responsibilities in previous roles to highlight your organisational abilities.