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- Tasks: Handle customer enquiries and deliver exceptional service across various communication channels.
- Company: Join the Royal Kennel Club, a leading organisation in pet welfare and services.
- Benefits: Enjoy 25-30 days annual leave, enhanced pay, and lifestyle discounts.
- Other info: Fast-paced environment with opportunities for professional growth and development.
- Why this job: Make a real difference by helping customers and supporting their needs every day.
- Qualifications: Experience in customer service, sales promotion, and using CRM systems.
The predicted salary is between 25000 - 30000 £ per year.
This role plays a key part in driving income and growing our customer base by handling a high volume of inbound and outbound enquiries within our Customer Services Centre. You’ll be all about delivering a great customer experience, offering friendly, efficient, and effective support to make sure every customer feels valued and well looked after.
What You’ll Be Doing:
- Accurately capturing and amending data relating to services and products within the required deadlines and standards.
- Delivering excellent customer service through call handling, webchat, face‑to‑face and written communication.
- Promoting relevant services and products during the enquiry handling process allowing customers to make informed decisions.
- Ensuring compliance with GDPR, PCIDSS, ISO 9001 and ISO 27001 (if applicable) in all work undertaken.
- Providing support and guidance on the use of The Kennel Club website and other online services.
- Capturing relevant customer feedback and ensuring it is channelled correctly.
What You’ll Bring:
- Experience delivering a broad range of products and services including sales promotion.
- Experience supporting customers using web related services.
- Experience using bespoke CRM / database systems.
- Knowledge of Microsoft products.
- Excellent organisational skills and time management.
- Effective questioning and listening skills.
- Experience of working to KPI’s and targets.
- Ability to interpret and work with rules and regulations (including formal, i.e. GDPR, ISO, PCI).
Why Join Us?
You’ll be supporting our customers, helping resolve queries, and making a real difference every day. If you enjoy helping people, thrive in a fast‑paced environment, and want to work somewhere with a genuine sense of purpose, this could be the perfect role for you.
Benefits:
- 25 days annual leave, increasing up to 30 days, in addition to statutory holidays. Staff may also receive additional days for any approved business closure days over the festive period in December.
- Option to buy up to five days of annual leave per year.
- Employer pension contributions double the percentage of your plan earnings, up to 8%.
- Life assurance equivalent to three times your basic salary (two times your basic salary for non-pension scheme members).
- Enhanced maternity, paternity and adoption pay.
- Lifestyle discounts via our EAP and healthcare cashback programme.
- Discounts on Royal Kennel Club products and services.
- 4X Complimentary staff tickets to Crufts and Discover Dogs.
- Healthcare cashback programme with a fixed contribution paid for by the Royal Kennel Club.
- Free eye tests with a voucher towards the cost of your spectacles.
- Financial support for professional and vocational qualifications, with five days' study leave provided.
- Free access to The Royal Kennel Club Library and Art Gallery.
Client Services Advisor in Aylesbury employer: The Royal Kennel Club
Contact Detail:
The Royal Kennel Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Advisor in Aylesbury
✨Tip Number 1
Get to know the company! Research the Royal Kennel Club and its values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering a great experience, think of scenarios where you can demonstrate your ability to handle enquiries effectively. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and even give you tips on how to stand out during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Royal Kennel Club and ready to contribute to their mission.
We think you need these skills to ace Client Services Advisor in Aylesbury
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Services Advisor role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role involves a lot of communication, be sure to demonstrate your written communication skills in your application. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love attention to detail!
Highlight Relevant Experience: Share specific examples from your past roles that showcase your ability to handle customer enquiries and promote services. We’re looking for candidates who can show us they’ve got what it takes to deliver excellent customer service.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to find all the information you need about the role and our company. Let’s get your application in!
How to prepare for a job interview at The Royal Kennel Club
✨Know Your Customer Service Basics
Before heading into the interview, brush up on your customer service principles. Understand what makes a great customer experience and be ready to share examples of how you've delivered excellent service in the past. This role is all about making customers feel valued, so show them you can do just that!
✨Familiarise Yourself with RKC's Services
Take some time to research the Royal Kennel Club and its services. Knowing their products and how they operate will help you answer questions more effectively and demonstrate your genuine interest in the role. Plus, it’ll give you a chance to think about how you can promote their services during the interview.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle customer queries. Think of specific situations where you’ve successfully resolved issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Show Off Your Tech Savvy
Since the role involves using CRM systems and online services, be prepared to discuss your experience with technology. Highlight any relevant software you've used, especially Microsoft products, and be ready to explain how you’ve leveraged these tools to enhance customer interactions.