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- Tasks: Support merchandise planning and delivery for the Royal International Air Tattoo.
- Company: Join a legendary event that inspires passion for aviation and space.
- Benefits: Earn £25,000 pro rata, plus exclusive discounts and tickets to RIAT.
- Why this job: Be part of an iconic event and gain valuable experience in customer service.
- Qualifications: GCSE education, strong Excel and Word skills, and customer-facing experience.
- Other info: Work in a dynamic team environment with opportunities for personal growth.
The predicted salary is between 20000 - 30000 £ per year.
Location: Fairford
DETAILS
The Royal International Air Tattoo has been running for over 50 years and is staged in support of the Royal Air Force Charitable Trust. The Royal Air Force Charitable Trust’s vision is to ignite the passion for aviation and space, and inspire young minds upwards. Empowering them with the knowledge, skills, inclusive opportunities and experiences to aspire and pursue a rewarding and innovative career in the field of aerospace.
What are we looking for?
We are looking to appoint an Assistant on a fixed-term contract who will support the Merchandise Executive in the planning and delivery of RIAT 26.
Your Main Responsibilities Will Include:
- Administrative support to the Merchandise Executive to include promoting and selling Air Tattoo merchandise and souvenir programmes.
- Liaising with customers, suppliers and staff regarding orders placed.
- Assisting with the receipt and recording of merchandise and company clothing orders.
- Liaising with the souvenir programme editor regarding information required, proof sign off and production/delivery.
- Liaising with the volunteer team to ensure that all pre-show information is effectively communicated, and queries responded to in a timely manner.
- Working as part of the Logistics team over the Air Tattoo, responsible for stock control, wellbeing and support alongside the volunteer team to deliver a first-class customer experience.
- Keeping accurate records of any stock movements/transfers via our POS system.
- Ensure merchandising area and stock cage in company warehouse is clean, tidy, and organised in the lead up to the Air Tattoo and post event.
- Overseeing return of unsold stock and programmes to company warehouse and completing post show reconciliations of unsold stock and programmes.
Type Of Contract/working Hours
FTC 13/04/2026 until 02/08/2026 36.25 hours per week. Based in Fairford, Gloucestershire. All employees are required to work the Saturday or Sunday before the Royal International Air Tattoo and the whole weekend of the event. RIAT Weekend Date: 17th-19th July 2026.
What We Will Offer
We offer a salary of £25,000 per annum (pro rata), along with the unique opportunity to be part of the world-famous Royal International Air Tattoo. As part of the role, you’ll also receive two complimentary tickets to RIAT, plus an exclusive staff discount of 50% on up to six additional tickets—so you can share the experience with friends or family and enjoy the event from the inside.
About You
We are looking for a motivated and customer-focused individual educated to GCSE standard, with strong Excel and Word skills and experience in a sales or customer-facing role. The successful candidate will have excellent communication and numeracy skills, a positive can-do attitude, and the ability to prioritise tasks and meet deadlines in a fast-paced environment. Experience within a marketing or retail gift environment, along with knowledge of purchasing, product and stock control, Health & Safety, and manual handling, would be advantageous. You will be personable, reliable, and proactive, able to work independently as well as part of a team, committed to delivering excellent customer service while always putting.
Application Process
To apply, please submit a CV together with a covering letter outlining your interest in the role and how your experience aligns with the requirements. Closing date: 28th February 2026.
Merchandise Assistant in Fairford employer: The Royal International Air Tattoo
Contact Detail:
The Royal International Air Tattoo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Merchandise Assistant in Fairford
✨Tip Number 1
Get to know the company! Research the Royal International Air Tattoo and its mission. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the application process.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and merchandise management. We recommend role-playing with a friend to boost your confidence!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at RIAT.
We think you need these skills to ace Merchandise Assistant in Fairford
Some tips for your application 🫡
Craft a Compelling CV: Your CV is your first impression, so make it count! Highlight your relevant experience, especially in customer service and sales, and don’t forget to showcase your Excel and Word skills. Tailor it to reflect how you can support the Merchandise Executive at RIAT.
Write a Personal Covering Letter: This is your chance to shine! Use your covering letter to express your passion for aviation and how your background aligns with the role. Be sure to mention specific experiences that demonstrate your ability to handle stock control and customer interactions.
Show Off Your Communication Skills: Since you'll be liaising with customers and suppliers, it's crucial to convey your excellent communication skills. Make sure your application is clear, concise, and free of errors. This reflects your attention to detail and professionalism!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team at the Royal International Air Tattoo!
How to prepare for a job interview at The Royal International Air Tattoo
✨Know Your Merchandise
Familiarise yourself with the types of merchandise that will be sold at the Royal International Air Tattoo. Understand the key products, their prices, and any unique features. This knowledge will help you engage confidently with customers and demonstrate your enthusiasm for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will show the interviewers that you have the right attitude and skills to deliver a first-class customer experience.
✨Demonstrate Your Organisational Skills
Since the role involves stock control and keeping records, be ready to discuss how you manage tasks and stay organised. You could mention tools or methods you use to keep track of inventory or how you prioritise tasks in a busy environment. This will highlight your ability to handle the responsibilities of the position.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, the challenges faced during the event, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
