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- Tasks: Be the friendly face of customer service at a world-famous airshow.
- Company: Join the Royal International Air Tattoo team and support the RAF Charitable Trust.
- Benefits: Earn £25,000 pro rata, plus exclusive discounts and complimentary tickets to RIAT.
- Other info: Work in a dynamic environment with opportunities for personal growth and teamwork.
- Why this job: Experience the thrill of aviation while helping others enjoy an unforgettable event.
- Qualifications: GCSE-level education and proven customer service experience required.
The predicted salary is between 20000 - 30000 £ per year.
Location: Fairford
The Royal International Air Tattoo has been running for over 50 years and is staged in support of the Royal Air Force Charitable Trust. The Royal Air Force Charitable Trust’s vision is to ignite the passion for aviation and space, and inspire young minds upwards. Empowering them with the knowledge, skills, inclusive opportunities and experiences to aspire and pursue a rewarding and innovative career in the field of aerospace.
Responsibilities
- Support the delivery of the Customer Service function as first point of contact for general email and telephone enquiries on behalf of RAFCTE and RIAT.
- Ensure all customer and company data captured is done so in full compliance with company policy and GDPR compliant processes.
- Monitor stationary supplies for Douglas Bader House and ensure effective advance ordering for requirements.
- Process customer complaints/refund requests in line with ticket T&Cs.
- Greet visitors to DBH in a friendly manner.
- Take ticket and merchandise orders both over the phone and face to face.
- Receive deliveries to DBH and notify relevant staff.
- Manage questions coming through Webchat on the website – these are immediate virtual face-to-face conversations.
- In the run up to the show, handle local resident enquiries both over the phone and face to face.
Type Of Contract / Working Hours
FTC 13/04/2026 until 24/07/2026, 36.25 hours per week. Based in Fairford, Gloucestershire. All employees are required to work the Saturday or Sunday before the Royal International Air Tattoo and the whole weekend of the event. RIAT Weekend Date: 17th-19th July 2026.
What We Will Offer
We offer a salary of £25,000 per annum (pro rata), along with the unique opportunity to be part of the world-famous Royal International Air Tattoo. As part of the role, you’ll also receive two complimentary tickets to RIAT, plus an exclusive staff discount of 50% on up to six additional tickets—so you can share the experience with friends or family and enjoy the event from the inside.
About You
We are seeking a highly organised and customer-focused individual with GCSE-level education or equivalent experience. The ideal candidate will bring proven customer service experience, gained within a similar or larger business, and a strong track record of delivering excellent service across face-to-face, online, and telephone channels. Knowledge of the outdoor events sector is desirable. Essential skills include strong organisation and time-management, the ability to work effectively under pressure and to tight deadlines, and excellent collaboration across departments. Accuracy, attention to detail, and confident written and verbal communication are key, along with strong IT literacy—particularly in Microsoft Excel. The successful candidate will demonstrate empathy, resilience, and a proactive approach to problem-solving, offering practical solutions and maintaining a commitment to excellence and safety. A team-oriented mindset and a genuine passion for delivering outstanding customer service are essential.
How To Apply
To apply, please submit a CV together with a covering letter outlining your interest in the role and how your experience aligns with the requirements. The whole job description is on our job portal. Closing date: 31st March 2026.
Customer Services Assistant in Fairford employer: The Royal International Air Tattoo
Contact Detail:
The Royal International Air Tattoo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Assistant in Fairford
✨Tip Number 1
Get to know the company! Research the Royal International Air Tattoo and the RAF Charitable Trust. Understanding their mission and values will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about interacting with customers, think of scenarios you might face and how you'd handle them. Role-playing with a friend can help you feel more confident when those tricky questions come up.
✨Tip Number 3
Be ready to showcase your organisational skills! The job requires strong time management and attention to detail, so prepare examples from your past experiences where you've successfully juggled multiple tasks or solved problems under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and comfortable with online communication, which is key for this role.
We think you need these skills to ace Customer Services Assistant in Fairford
Some tips for your application 🫡
Craft a Compelling CV: Your CV is your first impression, so make it count! Highlight your customer service experience and any relevant skills that match the job description. Keep it clear and concise, and don’t forget to tailor it specifically for this role.
Write a Personal Covering Letter: This is your chance to show us your personality! Explain why you’re excited about the Customer Services Assistant role and how your background makes you a great fit. Be genuine and let your passion for aviation shine through!
Showcase Your Skills: Make sure to emphasise your organisational skills and ability to work under pressure. We want to see examples of how you've successfully handled customer enquiries or complaints in the past—this will really help you stand out!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s super easy, and you’ll find all the details you need there. Plus, it shows us you’re keen on joining our team at the Royal International Air Tattoo!
How to prepare for a job interview at The Royal International Air Tattoo
✨Know Your Customer Service Basics
Brush up on the key principles of customer service. Be ready to discuss your previous experiences and how you handled various situations, especially complaints. This role is all about making customers feel valued, so think of examples where you went above and beyond.
✨Familiarise Yourself with the Organisation
Do a bit of homework on the Royal International Air Tattoo and the RAF Charitable Trust. Understanding their mission and values will help you align your answers with what they stand for. Plus, it shows genuine interest in the role!
✨Practice Your Communication Skills
Since this position involves face-to-face interactions, phone calls, and online chats, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the event itself, or how success is measured in this role. This not only shows your enthusiasm but also helps you gauge if the job is the right fit for you.