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- Tasks: Be the friendly face of customer service, handling enquiries and ensuring a smooth experience.
- Company: Join the Royal International Air Tattoo, a legendary event supporting the RAF Charitable Trust.
- Benefits: Gain valuable experience in a dynamic environment with opportunities for personal growth.
- Other info: Perfect for those looking to make a difference in the aerospace community.
- Why this job: Inspire young minds while working in an exciting aviation-focused atmosphere.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
Location: Fairford
The Royal International Air Tattoo has been running for over 50 years and is staged in support of the Royal Air Force Charitable Trust. The Royal Air Force Charitable Trust’s vision is to ignite the passion for aviation and space, and inspire young minds upwards. Empowering them with the knowledge, skills, inclusive opportunities and experiences to aspire and pursue a rewarding and innovative career in the field of aerospace.
Responsibilities
- Support the delivery of the Customer Service function as first point of contact for general email and telephone enquiries on behalf of RAFCTE and RIAT.
- Ensure all customer and company data captured is done so in full compliance with company policy and GDPR compliant processes.
- Monitor stationary supplies for Douglas Bader House and ensure effective advance ordering for requirements.
- Process customer complaints/refund requests in line with ticket T.
Customer Services Assistant employer: The Royal International Air Tattoo
Contact Detail:
The Royal International Air Tattoo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Assistant
✨Tip Number 1
Get to know the company! Research the Royal International Air Tattoo and the RAF Charitable Trust. Understanding their mission and values will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact, brush up on handling enquiries and complaints. Role-play with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the application process and what it’s really like to work there. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have exclusive opportunities listed there, so keep an eye out for any roles that match your skills and passion for customer service.
We think you need these skills to ace Customer Services Assistant
Some tips for your application 🫡
Show Your Passion for Aviation: When writing your application, let your enthusiasm for aviation and space shine through. We want to see how you connect with our mission at the Royal International Air Tattoo, so share any relevant experiences or interests that highlight your passion!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure to answer any questions in the job description directly and avoid unnecessary fluff. This helps us see your qualifications quickly!
Highlight Customer Service Skills: As a Customer Services Assistant, your ability to handle enquiries and complaints is key. Use your application to showcase any previous experience in customer service roles, and don’t forget to mention how you’ve successfully resolved issues in the past!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Royal International Air Tattoo
✨Know Your Stuff
Before the interview, make sure you understand the Royal International Air Tattoo and its mission. Familiarise yourself with their values and how they support the RAF Charitable Trust. This will show your genuine interest in the role and help you connect your skills to their goals.
✨Practice Customer Scenarios
As a Customer Services Assistant, you'll be the first point of contact for enquiries. Prepare for common customer service scenarios by practising how you would handle various situations, such as complaints or refund requests. This will help you demonstrate your problem-solving skills during the interview.
✨Be GDPR Savvy
Since the role involves handling customer data, brush up on GDPR regulations. Be ready to discuss how you would ensure compliance when capturing and processing customer information. This shows that you take data protection seriously and understand its importance in customer service.
✨Show Your Team Spirit
The role may involve working closely with others, so highlight your teamwork skills. Share examples of how you've collaborated with colleagues in the past to achieve a common goal. This will illustrate that you're not just a lone wolf but someone who can contribute positively to the team dynamic.