Audio Visual Technician

Accountable to: AV Manager

Location: 21 Albemarle Street, London

Contract: Permanent, Full-time (35 hours) flexible hours worked on a rota including evenings and weekends

Salary: £33,750 to £36,000 per annum

About the Ri

The purpose of the Royal Institution is to connect as many people as possible with science. We have been doing it for well over 200 years and have an international reach, working with world-leading scientists. We talk, and listen, to the public. We help scientists talk, and listen, to the public. We develop critical thinking and a spirit of exploration in young people through our educational work.

Our Grade I listed building in Mayfair is also a busy and vibrant events venue, offering the perfect location for private and corporate events. Our historic Georgian rooms with fine portraits and original features and contemporary spaces are all equipped with a wide variety of AV technology to suit the clients' needs.

About You

This role delivers a high quality, proactive and timely in-house AV service to internal and external clients, ensuring excellent customer service and client experience of the Ri. As the successful applicant, you will work primarily with the Venue Hire, Facilities & Programmes team as well as other internal stakeholders to deliver events and ensure customers receive a proactive and consistent service. You will also advise clients about AV needs for conferences and events, establishing and ensuring the delivery meets customer expectations.

To be successful in this role you will have:

• Experience of running live events and conferences, including running sound desks, lighting, and video.
• Hands-on knowledge of the procedures used in the installation, modification, maintenance and repair of IT/AV hardware and software.
• Excellent communication skills and a strong understanding of good customer service.
• A working knowledge of IT systems including computer configuration/settings, Salesforce, web-streaming technologies, video and sound editing programs would be ideal.

The role requires irregular hours, to be worked flexibly across the week, including early mornings, evening and weekend working to fit in with the events run at the Ri.

Main responsibilities of the role:

• Collaborate effectively with the Venue Hire Team, Programmes team and other teams across the organisation to deliver high quality events and ensure customers receive a proactive and consistent service.
• Support the Venue Hire team in advising clients on AV needs for conferences and events establishing, advising and ensuring the delivery of AV requirements to meet customers’ expectations.
• Conduct basic repairs of stock and hardware, ordering peripherals to ensure equipment is maintained to a high standard.
• Ensure that all duties and activities are carried out in a courteous and constructive manner and that customers receive an excellent customer experience.
• Assist the AV Manager in forecasting any needed improvements, budgeting for and implementing any changes.
• Assisting with set-up and logistics for events e.g. Family Fun Days setup and breakdown of rooms.
• Stay up to date with equipment and best practice in the field of AV.

Skills, experience and knowledge:

(Essential)

• Experience of events and conferences, including running sound desks, lighting and video.
• Hands-on knowledge of the procedures used in the installation, modification, maintenance and repair of IT/AV hardware and software.
• Strong sense of customer service, and an ability to build co-operative relationships with end users and clients.

(Desirable)

• Some working knowledge of IT systems: Including computer configuration and settings, Salesforce, web-streaming technologies, video and sound editing programs.

Personal Attributes:

(Essential)

• Excellent interpersonal skills with proven ability to work collaboratively.
• Able to find pragmatic solutions, seek improvements, and adapt to changing situations.
• Able to present information, verbally and in writing, in a clear and concise manner, with excellent attention to detail.
• Positive “can do” attitude and willingness to support others where needed.
• Ability to multi-task and work in a fast-paced environment.
• Working knowledge of Microsoft Office, with a willingness to learn and use new systems.
• Willingness to work regular evenings and weekends.

Interested?

Please review the full job description and person specification below, and to apply send your CV and supporting statement of no more than 500 words explaining why you would like to apply for the role and how you meet the requirements set out in the person specification to recruitment@ri.ac.uk no later than 9.00am on Monday 23 June 2025.

We ask applicants to complete and return the recruitment monitoring form along with their application. The Ri is committed to equality of opportunity at all stages of the recruitment process. The information supplied in this form will be treated in strict confidence and will only be seen by Human Resources. It will not form part of the selection process. You may choose not to disclose some, or all the information requested in the form, and this will not affect your application in any way.

This role may involve out of hours working, including early mornings, late evenings and weekend working. We welcome applicants seeking flexible working, and will accommodate these where possible in line with business need.