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- Tasks: Manage membership processes and support professional standards for a leading organisation.
- Company: Join a dynamic team at RINA, a respected professional body in engineering.
- Benefits: Enjoy a competitive salary, hybrid working, and opportunities for career growth.
- Why this job: Make a real difference in supporting members and enhancing professional standards.
- Qualifications: Experience in administration or customer service with strong organisational skills.
- Other info: Flexible hybrid work model with potential for occasional travel.
The predicted salary is between 30000 - 42000 £ per year.
Location: London / Remote Hybrid (candidates must be based in London and able to attend the London office at least 2 days per week)
Reports to: Membership and Professional Standards Manager
Salary: £30,000 per annum
Contract Type: Permanent, Full-Time
Purpose: The Membership Officer supports the delivery of RINA’s membership services by managing front line membership processes and providing operational and administrative support for professional membership applications, registrations, renewals, and member progression. The role ensures smooth workflows and accurate record keeping, while supporting the Membership Committee in its decision making processes.
Key Responsibilities
- Membership Services: Support Membership objectives, growth and administration including, but not limited to, updating membership CRM, onboarding, renewal, retention, and lapsed member campaigns. Provide administration support for the Membership Committee. Coordinate the Engineering Council administration including:
- Review application forms.
- Collate and circulate applications to the Membership Committee.
- Attend Membership Committee meetings, record recommendations, and produce minutes.
- Send election letters.
- Send paperwork to branches for Professional Review Interviews and arrange all other Interviews (i.e. London branch and overseas).
- Manage the volunteer interviewer database.
- Submit applications to the Engineering Council.
- Collate documents for Individual Case Procedure (ICP) assessments.
- Inform members at each stage of the process and update the CRM.
- Send membership and Engineering Council registration fee notifications.
- Prepare membership certificates.
- Website updates.
Person Specification
Essential:
- Administrative and/or customer service experience.
- Strong organisational, record-keeping, and attention-to-detail skills.
- Ability to manage email triage and prioritise tasks effectively.
- Confidence and willingness to provide support and guidance to new/existing members.
- Proficient in IT: CRM systems, CMS, Microsoft 365; and data entry.
- Excellent written and verbal communication skills, able to prepare reports and liaise with stakeholders.
- Confident and engaging in speaking with members on the phone.
Desirable:
- Familiarity with UK professional registration frameworks (CEng/IEng/EngTech).
- Familiarity with AHEP accreditation process & procedures.
Additional Information:
Current arrangement: Hybrid, with 2 days per week in the London office. Candidates must be based in London. Please note that all roles are officially office based, and you may be required to attend the office full time if business needs change. Duties and responsibilities highlighted in this job description are indicative and should not be regarded as exclusive or exhaustive. The postholder may be required to undertake other duties and responsibilities relevant to nature, level and scope of the post or the duties may vary over time depending on business need, under the direction of the Membership and Professional Standards Manager. Occasional UK and international travel may be required. Attend the office when required, in addition to the two mandatory days.
Right to Work in the UK
Please note: Applicants must have the right to work in the UK at the time of application. RINA is unable to sponsor work visas.
Membership and Professional Standards Officer employer: THE ROYAL INSTITUTION OF NAVAL ARCHITECTS
Contact Detail:
THE ROYAL INSTITUTION OF NAVAL ARCHITECTS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership and Professional Standards Officer
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching RINA’s membership services and professional standards. Show us you’re genuinely interested in the role and how you can contribute to the team.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with members and stakeholders, being clear and confident in your speech will set you apart during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Membership and Professional Standards Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in membership services and administration. We want to see how your skills align with the role of Membership and Professional Standards Officer!
Show Off Your Organisational Skills: Since this role requires strong organisational abilities, give examples of how you've managed tasks or projects in the past. We love seeing attention to detail and effective record-keeping in action!
Communicate Clearly: Your written communication skills are key for this position. Keep your application clear and concise, and don’t forget to proofread! We appreciate well-structured applications that reflect your ability to prepare reports and liaise with stakeholders.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at THE ROYAL INSTITUTION OF NAVAL ARCHITECTS
✨Know Your Membership Services
Familiarise yourself with the key responsibilities of the Membership and Professional Standards Officer role. Understand the membership processes, from onboarding to renewals, and be ready to discuss how your experience aligns with these tasks.
✨Showcase Your Organisational Skills
Highlight your organisational abilities during the interview. Prepare examples of how you've managed multiple tasks or projects simultaneously, especially in administrative or customer service roles. This will demonstrate your attention to detail and ability to prioritise effectively.
✨Communicate Confidently
Practice your verbal communication skills before the interview. Be prepared to explain complex processes clearly, as you’ll need to liaise with members and stakeholders. Confidence in your communication will show that you can engage effectively with others.
✨Research the Engineering Council
Get to know the Engineering Council and its registration frameworks. Being able to discuss their processes and how they relate to the role will impress your interviewers and show your genuine interest in the position.
