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- Tasks: Manage membership processes and support professional applications in a dynamic environment.
- Company: Join RINA, a leading organisation with a focus on professional standards and member services.
- Benefits: Enjoy a competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Make a real difference in supporting members and enhancing professional standards.
- Qualifications: Experience in administration or customer service, with strong organisational skills.
- Other info: Flexible working arrangements with potential for travel and excellent career development.
The predicted salary is between 30000 - 42000 £ per year.
The Membership Officer supports the delivery of RINA’s membership services by managing front line membership processes and providing operational and administrative support for professional membership applications, registrations, renewals, and member progression. The role ensures smooth workflows and accurate record keeping, while supporting the Membership Committee in its decision making processes.
Key Responsibilities
- Support Membership objectives, growth and administration including, but not limited to, updating membership CRM, onboarding, renewal, retention, and lapsed member campaigns.
- Provide administration support for the Membership Committee.
- Coordinate the Engineering Council administration including:
- Review application forms.
- Collate and circulate applications to the Membership Committee.
- Attend Membership Committee meetings, record recommendations, and produce minutes.
- Send election letters.
- Send paperwork to branches for Professional Review Interviews and arrange all other Interviews (i.e. London branch and overseas).
- Manage the volunteer interviewer database.
- Submit applications to the Engineering Council.
- Collate documents for Individual Case Procedure (ICP) assessments.
- Inform members at each stage of the process and update the CRM.
- Send membership and Engineering Council registration fee notifications.
- Prepare membership certificates.
- Website updates.
Person Specification
Essential:
- Administrative and/or customer service experience.
- Strong organisational, record-keeping, and attention-to-detail skills.
- Ability to manage email triage and prioritise tasks effectively.
- Confidence and willingness to provide support and guidance to new/existing members.
- Proficient in IT: CRM systems, CMS, Microsoft 365; and data entry.
- Excellent written and verbal communication skills, able to prepare reports and liaise with stakeholders.
- Confident and engaging in speaking with members on the phone.
Desirable:
- Familiarity with UK professional registration frameworks (CEng/IEng/EngTech).
- Familiarity with AHEP accreditation process & procedures.
Additional Information:
- Current arrangement: Hybrid, with 2 days per week in the London office. Candidates must be based in London.
- Please note that all roles are officially office based, and you may be required to attend the office full time if business needs change.
- Duties and responsibilities highlighted in this job description are indicative and should not be regarded as exclusive or exhaustive. The postholder may be required to undertake other duties and responsibilities relevant to nature, level and scope of the post or the duties may vary over time depending on business need, under the direction of the Membership and Professional Standards Manager.
- Occasional UK and international travel may be required.
- Attend the office when required, in addition to the two mandatory days.
- Right to Work in the UK: Applicants must have the right to work in the UK at the time of application. RINA is unable to sponsor work visas.
Membership and Professional Standards Officer in London employer: THE ROYAL INSTITUTION OF NAVAL ARCHITECTS
Contact Detail:
THE ROYAL INSTITUTION OF NAVAL ARCHITECTS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership and Professional Standards Officer in London
✨Tip Number 1
Get to know the company! Research RINA and its membership services. Understanding their mission and values will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info about the company culture and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 3
Prepare for the interview by practising common questions related to membership services and professional standards. Think about how your skills match the job description and be ready to share specific examples from your experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at RINA and ready to contribute to their membership objectives.
We think you need these skills to ace Membership and Professional Standards Officer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Membership and Professional Standards Officer role. Highlight your relevant experience in administrative support and customer service, as well as your attention to detail. We want to see how you can contribute to our membership services!
Show Off Your Skills: Don’t forget to showcase your IT skills, especially with CRM systems and Microsoft 365. If you've got experience with data entry or managing records, let us know! This role is all about keeping things organised, so we want to see that you can handle it.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and make sure your key achievements stand out. We appreciate good communication skills, so show us you can express yourself well in writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at THE ROYAL INSTITUTION OF NAVAL ARCHITECTS
✨Know Your Membership Services
Familiarise yourself with the key responsibilities of the Membership and Professional Standards Officer role. Understand the membership processes, from onboarding to renewals, and be ready to discuss how your experience aligns with these tasks.
✨Showcase Your Organisational Skills
Prepare examples that highlight your strong organisational and record-keeping skills. Think about times when you successfully managed multiple tasks or projects, as this will demonstrate your ability to handle the administrative aspects of the role.
✨Communicate Confidently
Practice your verbal communication skills, especially in how you would engage with members over the phone. Be prepared to discuss how you would provide support and guidance to new and existing members, showcasing your customer service experience.
✨Research the Engineering Council
Get to know the Engineering Council and its registration frameworks. Being able to discuss your familiarity with CEng/IEng/EngTech and the AHEP accreditation process will show your commitment to the professional standards aspect of the role.
