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- Tasks: Manage membership processes and support professional applications in a dynamic environment.
- Company: Join RINA, a leading organisation dedicated to professional standards and membership services.
- Benefits: Enjoy a competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Make a real difference by supporting members and enhancing their professional journey.
- Qualifications: Experience in administration or customer service with strong organisational skills.
- Other info: Flexible working with occasional travel and a vibrant team culture.
The predicted salary is between 25000 - 35000 £ per year.
Location: London / Remote Hybrid (candidates must be based in London and able to attend the London office at least 2 days per week)
Reports to: Membership and Professional Standards Manager
Salary: £30,000 per annum
Contract Type: Permanent, Full-Time
Purpose: The Membership Officer supports the delivery of RINA's membership services by managing front line membership processes and providing operational and administrative support for professional membership applications, registrations, renewals, and member progression. The role ensures smooth workflows and accurate record keeping, while supporting the Membership Committee in its decision making processes.
Responsibilities:
- Support Membership objectives, growth and administration including, but not limited to, updating membership CRM, onboarding, renewal, retention, and lapsed member campaigns.
- Provide administration support for the Membership Committee.
- Coordinate the Engineering Council administration including:
- Review application forms.
- Collate and circulate applications to the Membership Committee.
- Attend Membership Committee meetings, record recommendations, and produce minutes.
- Send election letters.
- Send paperwork to branches for Professional Review Interviews and arrange all other Interviews (i.e. London branch and overseas).
- Manage the volunteer interviewer database.
- Submit applications to the Engineering Council.
- Collate documents for Individual Case Procedure (ICP) assessments.
- Inform member at each stage of the process and update the CRM.
- Send membership and Engineering Council registration fee notifications.
- Prepare membership certificates.
- Website updates.
Person Specification:
Essential:
- Administrative and/or customer service experience.
- Strong organisational, record-keeping, and attention-to-detail skills.
- Ability to manage email triage and prioritise tasks effectively.
- Confidence and willingness to provide support and guidance to new/existing members.
- Proficient in IT: CRM systems, CMS, Microsoft 365; and data entry.
- Excellent written and verbal communication skills, able to prepare reports and liaise with stakeholders.
- Confident and engaging in speaking with members on the phone.
Desirable:
- Familiarity with UK professional registration frameworks (CEng/IEng/EngTech).
- Familiarity with AHEP accreditation process & procedures.
Additional Information:
Current arrangement: Hybrid, with 2 days per week in the London office. Candidates must be based in London. Please note that all roles are officially office based, and you may be required to attend the office full time if business needs change.
Duties and responsibilities highlighted in this job description are indicative and should not be regarded as exclusive or exhaustive. The postholder may be required to undertake other duties and responsibilities relevant to nature, level and scope of the post or the duties may vary over time depending on business need, under the direction of the Membership and Professional Standards Manager.
Occasional UK and international travel may be required. Attend the office when required, in addition to the two mandatory days.
Right to Work in the UK: Applicants must have the right to work in the UK at the time of application. RINA is unable to sponsor work visas.
Membership and Professional Standards Officer in City of Westminster employer: THE ROYAL INSTITUTION OF NAVAL ARCHITECTS
Contact Detail:
THE ROYAL INSTITUTION OF NAVAL ARCHITECTS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership and Professional Standards Officer in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching RINA's values and recent projects. Show us that you're not just another candidate, but someone who genuinely cares about what we do!
✨Tip Number 3
Practice your responses to common interview questions, especially around membership services and professional standards. We want to see your confidence shine through!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show us that you’re really interested in the role.
We think you need these skills to ace Membership and Professional Standards Officer in City of Westminster
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Membership and Professional Standards Officer role. Highlight your relevant experience in administrative support and customer service, as well as your organisational skills. We want to see how you can contribute to our membership services!
Show Off Your Communication Skills: Since this role involves liaising with members and stakeholders, it's crucial to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application, and don’t forget to proofread for any typos or errors – we love attention to detail!
Highlight Your IT Proficiency: We’re looking for someone who’s comfortable with CRM systems and Microsoft 365. Make sure to mention any relevant software experience in your application. If you've worked with data entry or website updates, let us know – it’ll give you an edge!
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application promptly. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at THE ROYAL INSTITUTION OF NAVAL ARCHITECTS
✨Know Your Membership Services
Familiarise yourself with the key responsibilities of the Membership and Professional Standards Officer role. Understand the membership processes, from onboarding to renewals, and be ready to discuss how your experience aligns with these tasks.
✨Showcase Your Organisational Skills
Highlight your organisational abilities during the interview. Prepare examples of how you've managed multiple tasks or projects simultaneously, especially in administrative or customer service roles. This will demonstrate your attention to detail and ability to prioritise effectively.
✨Communicate Confidently
Practice your verbal communication skills before the interview. Be prepared to explain complex processes clearly, as you’ll need to liaise with members and stakeholders. Consider role-playing common interview questions with a friend to boost your confidence.
✨Research the Engineering Council
Gain a solid understanding of the Engineering Council and its registration frameworks. Being knowledgeable about CEng, IEng, and EngTech will show your commitment to the role and help you engage in meaningful discussions during the interview.
