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- Tasks: Lead a dynamic team to deliver exceptional customer experiences in retail and admissions.
- Company: Join the Royal Collection Trust, dedicated to preserving royal heritage.
- Benefits: Enjoy 25-30 days annual leave, generous pension, and complimentary lunch.
- Why this job: Make a real impact while working in a historic and inspiring environment.
- Qualifications: Retail experience, strong leadership skills, and a passion for customer service.
- Other info: Flexible work environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
It's inspiring the team to deliver customer experience through permanent and seasonal shops across The Official Residencies of His Majesty The King, as well as a growing eCommerce platform. Royal Collection Trust's retail operations sell a wide range of giftware from limited edition porcelain and jewellery to postcards and souvenirs. All of the revenue from these sales is directly invested into the care and conservation of the incredible Royal Collection.
As the Retail and Admissions Assistant Manager at the Palace of Holyroodhouse, you'll drive sales and lead a dedicated team to deliver both an exceptional retail and visitor experience to the site.
Key Responsibilities:- Leading a dedicated and enthusiastic front-line team, ensuring they are ready to meet the day's demands and offering outstanding service to every visitor.
- Co-ordinating daily team activities and being the first port of call for any queries.
- Guiding, training, and supporting your team to ensure they are motivated and equipped to deliver their best and achieve budgeted sales targets and KPIs.
- Overseeing day-to-day operations in the shops and at the admissions desks, including stock movement, visual merchandising, and promotions.
- Reviewing the ticketing procedure to help optimize sales.
- Running through opening checks ahead of busy days or recruiting new talent for your team.
It's a busy environment and no two days will be the same. You'll be the driving force behind a truly memorable customer experience.
About youEssential Criteria:- Experience in a retail and/or ticketing profession, with the ability to drive sales and KPIs through exceptional customer service and commercial focus.
- Strong leadership skills, familiar with recruitment and training processes, eager to lead a team from the front.
- Capable with IT, confident using a range of systems and possessing good numeracy skills.
- Well organised and used to working at pace, able to work flexibly and effectively even when deadlines are challenging.
- Logical approach to problem solving, remaining calm in a busy environment and using good judgement to resolve queries.
- Understanding of what it takes to create a lasting and positive customer experience.
We know that to deliver our best work; we need to feel at our best. That's why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities.
- Enjoy 25 days annual leave, rising to 30 days (plus bank holidays) dependent on the length of time you have worked for us.
- Our excellent non-contributory pension plan (we'll contribute 15% and you can contribute more if you wish) is highly valued by our employees.
- Complimentary lunch on-site to keep you fuelled throughout the day.
- A range of leave options to support your life priorities, such as parental pay and leave and volunteering days.
- Benefits to support your physical and mental wellbeing.
- 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts.
Retail and Admissions Assistant Manager employer: The Royal Household
Contact Detail:
The Royal Household Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail and Admissions Assistant Manager
✨Tip Number 1
Get to know the company inside out! Research the Royal Collection Trust and its values. This way, when you chat with them, you can show how your passion for customer experience aligns perfectly with their mission.
✨Tip Number 2
Practice your leadership stories! Think of times when you've motivated a team or solved a tricky problem. These anecdotes will help you shine during interviews and demonstrate your ability to drive sales and lead effectively.
✨Tip Number 3
Be ready to showcase your IT skills! Since you'll be using various systems, brush up on any relevant software or tools. Being confident in this area can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Royal Collection Trust family. Let's get you that interview!
We think you need these skills to ace Retail and Admissions Assistant Manager
Some tips for your application 🫡
Show Your Passion for Customer Experience: When you're writing your application, make sure to highlight your enthusiasm for delivering exceptional customer experiences. We want to see how you can inspire a team to create memorable moments for every visitor.
Tailor Your Application: Don’t just send in a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Retail and Admissions Assistant Manager role. We love seeing candidates who take this extra step!
Highlight Leadership Skills: Since this role involves leading a team, be sure to showcase your leadership experience. Share examples of how you've motivated and developed others in previous roles. We’re looking for someone who can lead from the front!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at the Royal Collection Trust!
How to prepare for a job interview at The Royal Household
✨Know the Royal Collection Trust
Before your interview, take some time to research the Royal Collection Trust and its mission. Understanding their commitment to customer experience and conservation will help you align your answers with their values and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Be prepared to discuss your previous leadership experiences. Think of specific examples where you've motivated a team or resolved conflicts. Highlight how you can inspire others to deliver exceptional service, as this is key for the Retail and Admissions Assistant Manager position.
✨Demonstrate Your Customer Service Expertise
Since the role focuses heavily on customer experience, come ready with examples of how you've gone above and beyond for customers in past roles. Share stories that illustrate your problem-solving skills and ability to remain calm under pressure, especially in busy environments.
✨Prepare Questions About Daily Operations
Think about the day-to-day responsibilities mentioned in the job description, like stock movement and visual merchandising. Prepare insightful questions about these areas to show your understanding of the role and your eagerness to contribute to the team's success.