Systems Analyst in London

Requirements

• We have experience in a similar infrastructure-focused role.
• We have strong practical knowledge of core enterprise technologies, including Windows Server, Active Directory, Group Policy, DNS, DHCP, PKI/ADCS, server hardware and virtualisation platforms.
• We have experience supporting cloud and hybrid environments, including Entra ID, Azure Virtual Machines, Azure Backup, Azure Arc, Azure networking and Microsoft 365 infrastructure services.
• We have exposure to technologies such as Intune, Linux operating systems, SQL, System Centre applications and infrastructure monitoring solutions.
• We are familiar with IT service management practices, including incident, problem and change management approaches, and ITIL Level 4 foundation principles.
• We are organised and self-motivated, and can manage a varied workload while balancing multiple priorities and deadlines.
• We are a methodical and focused problem solver who responds effectively to infrastructure incidents and technical challenges.
• We have excellent communication skills and can build strong working relationships with colleagues, suppliers and stakeholders.
• We are a collaborative team player who enjoys sharing knowledge and working within a cross‑functional team of digital and technology specialists.
• We ideally hold a Microsoft Associate certification or equivalent.

Responsibilities

• We support the administration, monitoring and maintenance of core infrastructure services, including Windows Server, Active Directory, Group Policy, virtualisation platforms and server hardware.
• We provide 2nd and 3rd line infrastructure support, resolving incidents and service requests while escalating complex issues where appropriate.
• We help maintain the health, security and resilience of our infrastructure through patching, monitoring, backup validation and preventative maintenance activities.
• We support infrastructure upgrades, changes and lifecycle activities, ensuring testing, documentation and change controls are completed to a high standard.
• We contribute to the management and support of cloud and hybrid services, including Azure Virtual Machines, Azure Arc, Azure Backup, Azure networking, Entra ID and Microsoft 365 infrastructure services.
• We maintain accurate technical documentation, including configuration records, support procedures, operational runbooks and asset information.
• We collaborate with third‑party suppliers to support infrastructure platforms, troubleshoot faults and help ensure services meet operational requirements.
• We contribute to monitoring, capacity planning and continual service improvement activities to deliver reliable, secure and efficient infrastructure services.
• We support the development of technical knowledge across the team by sharing expertise and assisting Service Desk colleagues in their professional growth.
• Technologies
• Active Directory
• Azure
• Cloud
• Hardware
• Support
• ITIL
• Linux
• Microsoft 365
• SQL
• Security
• Windows
• Office 365
• More

We are the Royal Household, and our Digital Services department provides a professional and high‑quality service supporting more than 1,800 users across multiple UK locations.

Our Operations team monitor and maintain the core infrastructure that underpins our organisations work, and this role is based at Buckingham Palace on a permanent contract.

We offer a starting salary of £41,000 per annum for a 37.5‑hour working week, alongside a generous benefits package that includes 25 days annual leave rising to 30 days pro‑rata plus bank holidays, a non‑contributory pension where we contribute 15%, complimentary on‑site lunch, parental pay and leave, volunteering days, wellbeing support, and a range of employee discounts including 20% off at our Royal Collection Trust Shops and complimentary admission tickets across our locations.

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