Lead Systems Engineer

It’s maintaining systems that push the whole organisation forward. It’s ensuring we stay connected. And it’s helping to shape the future of a remarkable organisation. This is what makes a career at the Royal Household so exceptional.

Our IT Operations team deliver a professional and high-quality service that supports the diverse strategic and operational priorities of the Royal Household, for over 1500 users across multiple UK locations and when working overseas. Reporting to the IT Operations and Network Manager, you’ll work with a small team of experts to maintain and support our portfolio of IT systems, ensuring they continue to underpin the organisation’s operational needs.

Key Responsibilities:

• As Lead Systems Engineer, you’ll be responsible for the delivery of live services, including IT applications and infrastructure operations, to ensure a high quality consistent digital experience for our diverse user base.
• Working in close collaboration with the wider Operations Team, you’ll act as technical supervisor and be the point of escalation for 2nd/3rd line incidents, problems and changes, as well as helping to develop robust standard operating procedures and maintain our IT infrastructure.
• Bringing specialist technical support for projects, you’ll ensure delivery of all non-functional requirements and Continual Service Improvement (CSI).
• With oversight of our IT Operations solutions and services (physical and virtual), you’ll follow industry best practice and standards, evolve service requirements, and identify Key Performance Indicators (KPIs) throughout the service delivery lifecycle.
• As part of a matrixed structure, you’ll help to supervise, coach and develop our early-career team members, sharing your expertise to enable performance and grow a pipeline of future talent.
• In everything you do, you’ll play an active role in supporting our future strategy and digital aspirations, identifying improvements and opportunities to innovate and evolve.

About you

Essential Criteria:

• With a relevant qualification and experience in a similar role, you’ll have had exposure to a wide range of technologies, systems and applications (including Microsoft products), and you’ll be keen to apply your expertise in a busy and complex environment.
• Experience of working across both server and cloud-based solutions.
• With an understanding of the management processes associated with IT applications and infrastructure, you can oversee technical change programmes.
• At your best managing a varied workload with competing demands, you’ll have an analytical and methodical approach, and can remain effective when balancing strategic priorities alongside busy daily operations.
• With experience of incident management and a natural problem solver, you can remain level-headed and accurate under pressure.
• Comfortable dealing with a range of stakeholders, you can communicate complex information to customers with varying levels of technical understanding.
• A great team player, you’ll be passionate about developing and motivating colleagues.
• With a customer focus, you’ll enjoy working alongside your team to deliver exceptional support in all that you do.

We know that to deliver our best work; we need to feel at our best. That’s why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities. Enjoy 25 days annual leave, rising to 30 days (plus bank holidays) dependent on the length of time you have worked for us. Our excellent non-contributory pension plan (we’ll contribute 15% and you can contribute more if you wish) is highly valued by our employees, as is complimentary lunch on-site to keep you fuelled throughout the day. We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing. Other perks include 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts.