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- Tasks: Lead visitor operations and enhance the Balmoral experience for all guests.
- Company: Balmoral Estate & Castle, a historic home of the Royal Family in the Scottish Highlands.
- Benefits: Competitive salary, accommodation, and significant company benefits.
- Why this job: Shape a unique visitor experience in a breathtaking heritage landscape.
- Qualifications: Strong experience in tourism, leadership skills, and budget management expertise.
- Other info: Join a dedicated team and enjoy a role blending tradition, innovation, and natural beauty.
The predicted salary is between 48000 - 72000 £ per year.
Eden Scott is delighted to be working with Balmoral Estate & Castle, the Highland home of the Royal Family. Nestled in the heart of the Scottish Highlands, Balmoral has been the cherished home of the British Royal Family since 1852, offering visitors a unique glimpse into royal life surrounded by breathtaking Highland landscapes. The Estate welcomes visitors offering wonderful experiences for all, from exploring the stunning gardens to strolling through the estate grounds and relaxing with a delicious coffee in hand.
With a wide range of attractive experiences, they are proud to be a top attraction for locals and visitors to Scotland from all over the globe alike, with opportunities for all ages and abilities. From the highly exclusive interior tours of the Castle, Land Rover Expedition tours with one of their Rangers, to a round of golf with friends and space to relax in their onsite restaurant. Visitors can end their day browsing the carefully curated gift shop with a range of exclusive items to take home as a memory of their time at Balmoral.
A rare opportunity to shape the visitor experience has arisen as Balmoral is now seeking an exceptional Head of Visitor Enterprise to lead their vibrant visitor operations and help determine the future of this very special destination. This full-time senior role offers an extraordinary blend of leadership, creativity and operational responsibility within a breathtaking environment.
As Head of Visitor Enterprise and reporting to the Resident Factor, you will be the driving force behind all elements of the Balmoral visitor experience. Responsibilities include:
- People & Culture: Recruit, train and inspire the permanent and seasonal teams to deliver outstanding service across all visitor touchpoints.
- Customer Excellence: Maintain the estate’s prestigious Visit Scotland 5-star rating for grounds, gardens and exhibitions, and 4-star rating for holiday cottages.
- Sustainability Leadership: Uphold best practice in sustainable tourism and retain the estate’s Gold Green Tourism status.
- Retail & Catering Performance: Oversee in-house retail outlets and catering to achieve excellence and deliver strong financial performance.
- Safeguarding: Ensure the highest standards of safeguarding across all visitor areas and activities, embedding safe, responsible and proactive practices throughout the estate.
- Financial Management: Manage and maximise revenue and capital budgets while safeguarding quality standards.
- Creative Development: In association with the Royal Collection Trust, produce engaging exhibitions in the Stable Area and Ballroom each year.
- Marketing & Digital: Lead marketing activity, including website development and social media channels, to grow the Balmoral visitor offer.
- Events: Design and deliver an annual events programme and play a key role in the success of RunBalmoral.
- Heritage & Safety: Respecting the wishes of His Majesty, balance tourism and heritage and oversee all Health & Safety and licensing requirements.
- Reporting & Representation: Produce monthly operational reports and represent Balmoral within the local and national tourism community.
What You Bring:
- Strong experience at a high level within the visitor economy / tourism sector.
- Proven leadership in attraction or enterprise management.
- Demonstrable expertise in budget management and commercial delivery.
- Skilled in project management, organisation and delegation.
- HR and people-management experience.
- A commitment to delivering exceptional and consistent experiences.
Working at Balmoral means becoming part of a unique heritage landscape, a dedicated team, and a visitor experience enjoyed by guests from around the world. This is a rare opportunity to take on a high-impact role that blends tradition, innovation and natural beauty. This role offers an excellent competitive salary with accommodation and significant company benefits.
Eden Scott is dealing exclusively with Balmoral on this vacancy, so to be considered for this unique opportunity, please submit your CV online. For an informal chat, please call Sally on 07776 662506 or email. Closing date is Tuesday 31st March.
Head of Visitor Enterprise in Ballater employer: The Royal Household
Contact Detail:
The Royal Household Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Visitor Enterprise in Ballater
✨Tip Number 1
Get to know the company inside out! Research Balmoral Estate & Castle, their values, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in shaping the visitor experience.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn, attend industry events, or join relevant groups. Building relationships can give you insider info and might just land you a recommendation.
✨Tip Number 3
Prepare for the interview by thinking about how your skills align with the role. Be ready to discuss your leadership style, budget management experience, and how you can enhance customer excellence at Balmoral.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Balmoral team and making a difference in the visitor experience.
We think you need these skills to ace Head of Visitor Enterprise in Ballater
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Head of Visitor Enterprise role. Highlight your leadership experience in the visitor economy and any relevant achievements that showcase your ability to enhance visitor experiences.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about working at Balmoral and how your vision aligns with our commitment to exceptional visitor experiences. Be creative and let your personality come through!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your impact. Whether it's improving visitor ratings or managing successful events, we want to see how you've made a difference in previous positions.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being considered. It’s the easiest way for us to keep track of your application and ensures you’re in the loop with any updates!
How to prepare for a job interview at The Royal Household
✨Know Your Balmoral
Familiarise yourself with Balmoral Estate's history, visitor offerings, and current operations. Understanding the unique experiences they provide will help you demonstrate your passion for the role and how you can enhance their visitor enterprise.
✨Showcase Your Leadership Skills
Prepare examples of your past leadership experiences, especially in the tourism or visitor economy sector. Be ready to discuss how you've inspired teams, managed diverse operations, and maintained high standards of customer excellence.
✨Emphasise Sustainability
Balmoral values sustainability, so come prepared to discuss your experience with sustainable tourism practices. Share specific initiatives you've led or been part of that align with their Gold Green Tourism status.
✨Engage with Creative Ideas
Think about innovative ideas for exhibitions or events that could enhance the visitor experience at Balmoral. Presenting fresh concepts during your interview will show your creativity and commitment to driving the estate's visitor engagement.