At a Glance
- Tasks: Lead a dynamic team to deliver exceptional visitor experiences at iconic royal sites.
- Company: Join the Royal Collection Trust, home to one of the world's greatest art collections.
- Benefits: Enjoy 25-30 days annual leave, a generous pension plan, and complimentary lunch.
- Other info: Flexible working environment with opportunities for personal and professional growth.
- Why this job: Be part of a passionate team that welcomes visitors from around the globe.
- Qualifications: Experience in team management and a passion for excellent visitor care.
The predicted salary is between 27000 - 33000 £ per year.
It's inspiring the team who present magnificence every day.
It’s the collaboration and the community spirit.
And it's presenting one of the world's greatest art collections.
This is what makes working for Royal Collection Trust so different.
Our outstanding Visitor Services team help hundreds of thousands of visitors, from around the world, to enjoy magnificent buildings and works of art at The King's Gallery, the Royal Mews, and when Buckingham Palace opens its doors in the summer.
You’ll offer a warm welcome to every visitor who comes through the door.
Helping to lead the front line team, you'll make sure they are ready to meet the day's demands, offering a warm welcome to every visitor who comes through the door.
Every day, you'll engage them in briefings, co-ordinate roles and be the first port of call for any queries.
Key responsibilities
- Duty manage the London sites (The King’s Gallery, the Royal Mews, Buckingham Palace State Rooms and Gardens) on a rota basis, which includes taking full responsibility of the site and exhibits.
- Lead and manage a team of Wardens by making well-informed decisions and ensuring the delivery of an exceptional visitor experience.
- Responsible for the ongoing performance management of a team of Wardens; holding monthly 1:1s, carrying out regular performance reviews, setting and reviewing objectives, giving timely feedback and agreeing development plans where appropriate.
- Responsible for maintaining the highest possible presentation and health and safety standards across the visitor operation, following up with the appropriate teams to rectify issues as they arise.
About You
- Previous experience of managing, leading and motivating a team, ideally in a busy visitor-based environment
- A genuine desire to work with the public and a passion for delivering excellent visitor care
- An organised approach with the ability to work effectively under pressure in a busy environment and multitask
- Clear, confident communication skills
- A proven ability to work effectively as part of a team and be reliable and flexible in approach
- Excellent administration and IT skills, with a working knowledge of MS Office
We know that to deliver our best work; we need to feel at our best.
That’s why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities.
- Enjoy 25 days annual leave, rising to 30 days (plus bank holidays) dependent on the length of time you have worked for us.
- Our excellent non-contributory pension plan (we’ll contribute 15% and you can contribute more if you wish) is highly valued by our employees, as is complimentary lunch on-site to keep you fuelled throughout the day.
- We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing.
- Other perks include 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts.
Find out more about the full range of benefits available to our employees here .
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Assistant Visitor Services Manager employer: The Royal Household
The Royal Household offers a unique opportunity for a Strategic Finance Leader to contribute to the prestigious Royal Collection Trust. With a strong commitment to employee well-being, the organisation provides a non-contributory pension plan, generous leave, and exclusive employee discounts, fostering a supportive work culture that values professional growth and development. Joining the Royal Household means being part of a historic institution that not only prioritises financial excellence but also encourages meaningful contributions to the nation's heritage.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Visitor Services Manager
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We think you need these skills to ace Assistant Visitor Services Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
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How to prepare for a job interview at The Royal Household
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In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
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Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
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