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For Companies At a Glance
- Tasks: Welcome guests and create memorable experiences at our stunning 5-star hotel.
- Company: The Royal Horseguards, a prestigious hotel with a focus on exceptional hospitality.
- Benefits: Competitive pay, flexible shifts, wellness support, and career development opportunities.
- Why this job: Join a passionate team and make a real impact on guest experiences.
- Qualifications: A passion for guest service and a friendly, proactive attitude.
- Other info: Enjoy discounts, recognition awards, and a supportive work environment.
The predicted salary is between 27360 - 31200 £ per year.
The Royal Horseguards is a beautiful 5 star hotel overlooking the River Thames, close to The Embankment and Trafalgar Square. The hotel has 282 bedrooms, restaurant, bar and terrace area as well as exceptional banqueting facilities at one of London's most prestigious conference and banqueting venues, One Whitehall Place.
What you’ll be doing
You’ll work mainly on the Reception desk, ensuring that every guest feels warmly welcomed and supported throughout their stay. While experience with Opera is a plus, what matters most is your dedication to creating memorable experiences. Your proactive, calm approach will be essential in anticipating guest needs and resolving any queries with ease—even during busy times. This role offers a fantastic opportunity to build connections and deliver truly personalized service, going beyond Check-in and Check-Out to make each guest feel at home. Our Front of House Team operates on a shift rota, so you’ll need to be comfortable working five days out of seven, with a mix of early and late shifts.
What you’ll bring
- A genuine passion for guest service and creating warm, personalized experiences
- The ability to remain calm and collected in a busy, guest-facing environment
- A friendly, open personality that makes guests and team members feel valued
- Strong attention to detail and a proactive mindset in anticipating guest needs
- Willingness to work flexibly as part of a shift-based schedule
If you’re ready to bring your unique skills to a proud, passionate team dedicated to delivering exceptional hospitality, we’d love to hear from you!
What you’ll get in return
As well as all the things you’d expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests. In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:
- Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend – Earn up to £1000 when friends join our team
- Interest-Free Loans – Season ticket loans to make commuting easier
Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it.
- On-Site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform – Our Online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
- Social & Seasonal Events – Fun, inclusive celebrations
- People Council – A platform for every voice
- Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Hotel Receptionist in London employer: The Royal Horseguards
Contact Detail:
The Royal Horseguards Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist in London
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the layout, services, and local attractions. This way, when you’re chatting with guests, you can offer them personalised recommendations that’ll make their stay unforgettable.
✨Tip Number 2
Practice your people skills! Role-play with friends or family to get comfortable with common guest queries and how to handle them. The more relaxed and confident you are, the better the experience for everyone involved.
✨Tip Number 3
Don’t underestimate the power of a warm smile and eye contact. These simple gestures can make a world of difference in making guests feel welcome. Remember, it’s all about creating that home-away-from-home vibe!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who want to join our team and help us deliver exceptional hospitality.
We think you need these skills to ace Hotel Receptionist in London
Some tips for your application 🫡
Show Your Passion for Guest Service: When writing your application, let your genuine passion for guest service shine through. Share experiences where you’ve gone the extra mile to make someone’s day better—this is what we love to see!
Be Yourself: We want to get to know the real you! Use a friendly and open tone in your application. This helps us understand your personality and how you might fit into our team at The Royal Horseguards.
Highlight Your Attention to Detail: In the hospitality industry, attention to detail is key. Make sure to mention any specific examples where you’ve anticipated needs or resolved issues effectively. This shows us you’re proactive and ready for the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at The Royal Horseguards
✨Know the Hotel Inside Out
Before your interview, take some time to research The Royal Horseguards. Familiarise yourself with its history, services, and unique features. This will not only impress your interviewers but also help you understand how you can contribute to creating memorable experiences for guests.
✨Showcase Your Guest Service Skills
Prepare examples from your past experiences where you've gone above and beyond for a customer. Highlight your ability to remain calm under pressure and how you anticipate guest needs. This is crucial for a role that revolves around providing exceptional hospitality.
✨Practice Common Interview Questions
Think about questions like 'How would you handle a difficult guest?' or 'What does excellent customer service mean to you?'. Practising your responses will help you articulate your thoughts clearly and confidently during the interview.
✨Dress the Part
As a potential hotel receptionist, first impressions matter. Dress smartly and professionally for your interview. This shows that you respect the role and the establishment, and it aligns with the hotel's high standards of service.