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For Companies At a Glance
- Tasks: Lead the reception team, ensuring exceptional guest service and smooth check-in/check-out processes.
- Company: Join the prestigious Royal Horseguards Hotel, a stunning 5-star venue in London.
- Benefits: Enjoy competitive salary, career development, discounts, and wellness support.
- Why this job: Make a real impact in hospitality while developing your leadership skills.
- Qualifications: Passion for hospitality, strong communication, and leadership skills required.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
The predicted salary is between 33000 - 46200 £ per year.
The Royal Horseguards is a beautiful 5 star hotel overlooking the River Thames, close to The Embankment and Trafalgar Square. The hotel has 282 bedrooms, restaurant, bar and terrace area as well as exceptional banqueting facilities at one of London's most prestigious conference and banqueting venues, One Whitehall Place.
What you’ll be doing
As Reception Manager, you’ll lead by example, providing excellent guest service and a smooth, efficient check-in/check-out process. Your proactive approach will be key in resolving guest queries and ensuring each interaction reflects our commitment to exceptional hospitality. Beyond guest service, you’ll focus on enhancing team performance through recruiting, training, and ongoing development, helping each team member reach their full potential. Additionally, this role involves a sales component, so you’ll be comfortable driving sales at the desk and empowering your team to do the same.
What you’ll bring
- Creative, inspiring leadership that motivates and guides the team to deliver exceptional service
- A keen eye for detail to ensure the highest standards at all times
- A deep passion for hospitality and guest satisfaction
- Excellent communication skills, with the ability to connect naturally with guests and team members
- Analytical skills for problem-solving and sales strategy
- Knowledge of Opera is beneficial but not essential
What you’ll get in return
As well as all the things you’d expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests. In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
- Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
- Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include: Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it; Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you; Refer a Friend – Earn up to £1000 when friends join our team; Interest-Free Loans – Season ticket loans to make commuting easier.
- Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it. On-Site Mental Health First Aiders; 24/7 Employee Assistance Line – Free, confidential advice; Be Well Platform – Our Online fitness and wellness resources; Gym Discounts & Cycle to Work Scheme.
- Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture. ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition; Social & Seasonal Events – Fun, inclusive celebrations; People Council – A platform for every voice; Paid Volunteering Days – Give back to causes close to you.
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Hotel Reception Manager - Nights in London employer: The Royal Horseguards
Contact Detail:
The Royal Horseguards Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Reception Manager - Nights in London
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at The Royal Horseguards or similar venues. A friendly chat can open doors and give you insider info on what they’re looking for.
✨Tip Number 2
Show off your personality during interviews! They want to see how you connect with guests and team members. Be yourself, share your passion for hospitality, and let your leadership style shine through.
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle guest complaints or boost team morale. Practising these scenarios will help you demonstrate your problem-solving skills and proactive approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about our amazing perks and support for your career journey.
We think you need these skills to ace Hotel Reception Manager - Nights in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your commitment to exceptional guest service and how you’ve gone the extra mile in previous roles.
Tailor Your Application: Make sure to customise your CV and cover letter for the Hotel Reception Manager position. Highlight relevant skills like leadership, communication, and problem-solving that align with what we’re looking for at The Royal Horseguards.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and bullet points where necessary to make it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at The Royal Horseguards
✨Know Your Hotel Inside Out
Before your interview, make sure you research The Royal Horseguards thoroughly. Familiarise yourself with its history, services, and unique features. This will not only impress the interviewers but also help you answer questions more confidently.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll need to lead by example. Prepare examples of how you've motivated teams in the past or resolved conflicts. Highlight your ability to inspire others to deliver exceptional service, as this is key for the role.
✨Demonstrate Your Guest Service Passion
Be ready to discuss your approach to guest satisfaction. Share specific instances where you went above and beyond for guests. This will show that you genuinely care about hospitality and understand its importance in a 5-star environment.
✨Prepare for Sales-Related Questions
Since the role involves a sales component, think about your experience with upselling or driving sales. Be prepared to discuss strategies you've used in the past and how you can empower your team to achieve sales targets at the reception desk.