At a Glance
- Tasks: Serve food and drinks, take orders, and create memorable guest experiences.
- Company: The Royal Horseguards, a stunning 5-star hotel in London.
- Benefits: Earn £13/hour, enjoy flexible hours, and access great perks.
- Other info: Inclusive workplace with opportunities for recognition and community involvement.
- Why this job: Join a dynamic team and grow your career in hospitality.
- Qualifications: Passion for service, teamwork, and a desire to learn.
The predicted salary is between 13 - 13 £ per hour.
The Royal Horseguards is a beautiful 5 star hotel overlooking the River Thames, close to The Embankment and Trafalgar Square. The hotel has 282 bedrooms, restaurant, bar and terrace area as well as exceptional banqueting facilities at one of London's most prestigious conference and banqueting venues, One Whitehall Place.
As a Food and Beverage Team Member, you’ll be at the forefront of guest interaction, serving food and drinks, taking orders, and clearing tables. You’ll have the opportunity to get to know your guests personally, taking the necessary steps to personalize their experiences and foster loyalty. A genuine passion for quality service is essential, and your attention to detail will help ensure that every guest leaves satisfied and eager to return.
In this role, you’ll also have the chance to enhance your skills through multiskilling, occasionally working across different departments. We believe this flexibility allows our team members to adapt and grow within the hotel, making a positive impact on both guests and colleagues.
What you’ll bring:
- A strong commitment to delivering the highest levels of service, with a desire to learn and progress in your career
- Comfort in a front-line role facing the public, with a natural, approachable demeanor
- Empathy and the ability to build meaningful relationships with guests and team members
- Precision and the keen eye for detail to ensure a flawless guest experience
- A demonstrated desire to pursue a career in hospitality
- Ability to work effectively as part of a team in a fast-paced environment
If you’re ready to be part of a dynamic team dedicated to creating extraordinary guest experiences, we’d love to hear from you.
What you’ll get in return:
As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests. Our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us.
Career Development & Growth: We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Wellbeing: You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:
- Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend – Earn up to £1000 when friends join our team
- Interest-Free Loans – Season ticket loans to make commuting easier
Mental & Physical Well-being: We’re here to support your well-being, whenever and wherever you need it.
- On-Site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform – Our Online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
Recognition & Community: We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
- Social & Seasonal Events – Fun, inclusive celebrations
- People Council – A platform for every voice
- Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
F&B Team Member - M&E Operations employer: The Royal Horseguards
The Royal Horseguards is an exceptional employer, offering a vibrant work culture where every team member is valued and supported in their career journey. With a strong focus on employee well-being, development opportunities through our award-winning Academy, and a commitment to inclusivity, we ensure that our staff thrive both personally and professionally while creating memorable experiences for our guests in one of London's most prestigious hotels.
StudySmarter Expert Advice🤫
We think this is how you could land F&B Team Member - M&E Operations
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Royal Horseguards and its values. This will help you connect with the team and show that you're genuinely interested in being part of their dynamic environment.
✨Tip Number 2
Practice your people skills! As a Food and Beverage Team Member, you'll be interacting with guests all the time. Think about how you can make their experience special and practice some friendly conversation starters to break the ice.
✨Tip Number 3
Show off your flexibility! Highlight any experience you have working in different roles or departments. The ability to adapt is key in a fast-paced environment like hospitality, so let them know you're ready to jump in wherever needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at The Royal Horseguards. Don’t miss out on this opportunity!
We think you need these skills to ace F&B Team Member - M&E Operations
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your enthusiasm for the hospitality industry shine through. Share any experiences that highlight your commitment to delivering exceptional service and how you connect with guests.
Be Personal and Approachable:Remember, this role is all about guest interaction! Use a friendly tone in your application and mention any past experiences where you've built meaningful relationships with customers or team members.
Highlight Your Attention to Detail:Since precision is key in ensuring a flawless guest experience, make sure to include examples of how you've demonstrated attention to detail in previous roles. This will show us you're the right fit for our team!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to see your application and get to know you better!
How to prepare for a job interview at The Royal Horseguards
✨Know the Venue
Before your interview, take some time to research The Royal Horseguards and its offerings. Familiarise yourself with their dining options, bar services, and any special events they host. This knowledge will not only impress your interviewers but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As a Food and Beverage Team Member, guest interaction is key. Prepare examples from your past experiences where you’ve successfully built relationships with customers or handled difficult situations. Highlighting your empathy and approachability will demonstrate that you’re a perfect fit for this front-line role.
✨Emphasise Attention to Detail
In hospitality, the little things matter. Be ready to discuss how you ensure a flawless guest experience, whether it’s through precise order taking or maintaining cleanliness. Share specific instances where your attention to detail made a difference, as this aligns perfectly with what they’re looking for.
✨Express Your Passion for Hospitality
Make sure to convey your enthusiasm for a career in hospitality during the interview. Talk about what excites you about working in this field and how you see yourself growing within the hotel. This passion will resonate with the interviewers and show that you’re committed to delivering exceptional service.
