At a Glance
- Tasks: Welcome guests and create memorable experiences at our stunning 5-star hotel.
- Company: The Royal Horseguards, a prestigious hotel with a focus on exceptional hospitality.
- Benefits: Competitive pay, flexible shifts, wellness support, and career development opportunities.
- Other info: Enjoy discounts, perks, and recognition in a diverse and inclusive workplace.
- Why this job: Join a passionate team and make every guest feel at home in a vibrant environment.
- Qualifications: A passion for guest service and the ability to thrive in a busy setting.
The predicted salary is between 13 - 13 £ per hour.
The Royal Horseguards is a beautiful 5 star hotel overlooking the River Thames, close to The Embankment and Trafalgar Square. The hotel has 282 bedrooms, restaurant, bar and terrace area as well as exceptional banqueting facilities at one of London's most prestigious conference and banqueting venues, One Whitehall Place.
What you’ll be doing
You’ll work mainly on the Reception desk, ensuring that every guest feels warmly welcomed and supported throughout their stay. While experience with Opera is a plus, what matters most is your dedication to creating memorable experiences. Your proactive, calm approach will be essential in anticipating guest needs and resolving any queries with ease—even during busy times. This role offers a fantastic opportunity to build connections and deliver truly personalized service, going beyond Check-in and Check-Out to make each guest feel at home. Our Front of House Team operates on a shift rota, so you’ll need to be comfortable working five days out of seven, with a mix of early and late shifts.
What you’ll bring
- A genuine passion for guest service and creating warm, personalized experiences
- The ability to remain calm and collected in a busy, guest-facing environment
- A friendly, open personality that makes guests and team members feel valued
- Strong attention to detail and a proactive mindset in anticipating guest needs
- Willingness to work flexibly as part of a shift-based schedule
If you’re ready to bring your unique skills to a proud, passionate team dedicated to delivering exceptional hospitality, we’d love to hear from you!
What you’ll get in return
As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests. In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
Career Development & Growth – We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:
- Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend – Earn up to £1000 when friends join our team
- Interest-Free Loans – Season ticket loans to make commuting easier
Mental & Physical Well-being – We’re here to support your well‑being, whenever and wherever you need it.
- On‑Site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform – Our Online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
- Social & Seasonal Events – Fun, inclusive celebrations
- People Council – A platform for every voice
- Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Hotel Receptionist - Days in City of Westminster employer: The Royal Horseguards
The Royal Horseguards is an exceptional employer, offering a vibrant work culture where every team member is valued and supported. With a strong commitment to employee growth through tailored career pathways and an award-winning Academy, staff can thrive in their roles while enjoying a range of benefits including flexible pay options, wellness resources, and recognition programs. Located in the heart of London, this prestigious hotel provides a unique opportunity to create memorable experiences for guests in a stunning environment.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist - Days in City of Westminster
✨Tip Number 1
Get to know the hotel! Research The Royal Horseguards and its unique offerings. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your guest service skills! Role-play common scenarios you might face at the reception desk. This will boost your confidence and prepare you for those busy shifts where a calm, proactive approach is key.
✨Tip Number 3
Network with current employees if you can! Connect on LinkedIn or chat with them about their experiences. They might share insider tips that could give you an edge in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining a team that values exceptional hospitality.
We think you need these skills to ace Hotel Receptionist - Days in City of Westminster
Some tips for your application 🫡
Show Your Passion for Guest Service:When writing your application, let your enthusiasm for creating memorable guest experiences shine through. Share any relevant experiences that highlight your dedication to exceptional service—this is what we value most!
Be Yourself:We want to get to know the real you! Use a friendly and open tone in your application to reflect your personality. This helps us see how you'd fit into our team and connect with our guests.
Highlight Your Flexibility:Since this role involves working on a shift rota, make sure to mention your willingness to adapt to different schedules. We appreciate candidates who can embrace the dynamic nature of hospitality!
Apply Through Our Website:For the best chance of joining our fantastic team, apply directly through our website. It’s the easiest way for us to review your application and get back to you quickly!
How to prepare for a job interview at The Royal Horseguards
✨Know the Hotel Inside Out
Before your interview, take some time to research The Royal Horseguards. Familiarise yourself with its history, services, and unique features. This will not only impress your interviewers but also help you understand how you can contribute to creating memorable experiences for guests.
✨Showcase Your Guest Service Skills
Prepare examples from your past experiences where you've gone above and beyond for a customer. Highlight your proactive approach and ability to remain calm under pressure. This is crucial for a role that revolves around guest satisfaction, especially in a busy environment.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult guests or managing multiple tasks at once. Practising your responses will help you articulate your thoughts clearly during the interview. Remember, they want to see how you think on your feet!
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously. Plus, it’ll boost your confidence!
