At a Glance
- Tasks: Lead the reception team, ensuring exceptional guest service and smooth check-in/check-out processes.
- Company: The Royal Horseguards, a stunning 5-star hotel in central London.
- Benefits: Competitive salary, career development, discounts, and wellness support.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Join a prestigious hotel and make a real impact on guest experiences.
- Qualifications: Strong leadership, communication skills, and a passion for hospitality.
The predicted salary is between 33825 - 33825 € per year.
The Royal Horseguards is a beautiful 5 star hotel overlooking the River Thames, close to The Embankment and Trafalgar Square. The hotel has 282 bedrooms, restaurant, bar and terrace area as well as exceptional banqueting facilities at one of London's most prestigious conference and banqueting venues, One Whitehall Place.
As Reception Manager, you’ll lead by example, providing excellent guest service and a smooth, efficient check-in/check-out process. Your proactive approach will be key in resolving guest queries and ensuring each interaction reflects our commitment to exceptional hospitality. Beyond guest service, you’ll focus on enhancing team performance through recruiting, training, and ongoing development, helping each team member reach their full potential. Additionally, this role involves a sales component, so you’ll be comfortable driving sales at the desk and empowering your team to do the same.
What you’ll bring:
- Creative, inspiring leadership that motivates and guides the team to deliver exceptional service
- A keen eye for detail to ensure the highest standards at all times
- A deep passion for hospitality and guest satisfaction
- Excellent communication skills, with the ability to connect naturally with guests and team members
- Analytical skills for problem-solving and sales strategy
- Knowledge of Opera is beneficial but not essential
What you’ll get in return:
- Great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes
- Career Development & Growth - Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and unlock your unique potential.
- Financial Wellbeing – Access to your earned salary before payday, discounts on retailers, dining, hotel stays, and more.
- Mental & Physical Well-being - On-Site Mental Health First Aiders, 24/7 Employee Assistance Line, Be Well Platform, Gym Discounts & Cycle to Work Scheme.
- Recognition & Community – Monthly, quarterly, and annual recognition, social and seasonal events, paid volunteering days.
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Hotel Reception Manager in City of Westminster employer: The Royal Horseguards
The Royal Horseguards is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and development. With a commitment to career growth through our award-winning Academy, alongside comprehensive benefits such as financial wellness support and mental health resources, we ensure our team members thrive in a supportive environment. Located in the heart of London, our prestigious hotel provides a unique opportunity to be part of a dedicated team that celebrates diversity and excellence in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Reception Manager in City of Westminster
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the Royal Horseguards and its unique offerings. This way, when you chat with the hiring team, you can show off your knowledge and passion for the place.
✨Tip Number 2
Practice your guest service skills! Role-play common scenarios you might face as a Reception Manager. This will help you demonstrate your proactive approach and problem-solving abilities during interviews.
✨Tip Number 3
Show off your leadership style! Think about examples where you've inspired or developed a team. Share these stories to highlight your ability to motivate others and drive sales at the desk.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so don’t hesitate to reach out if you have questions.
We think you need these skills to ace Hotel Reception Manager in City of Westminster
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your commitment to guest satisfaction and how you’ve gone above and beyond in previous roles.
Tailor Your Application:Make sure to customise your CV and cover letter for the Reception Manager role. Use keywords from the job description, like 'leadership', 'guest service', and 'sales strategy', to show we’re on the same page about what’s important.
Highlight Your Leadership Skills:As a Reception Manager, you’ll be leading a team, so don’t forget to mention your leadership experience! Talk about how you’ve motivated teams in the past and any training or development initiatives you’ve implemented.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at The Royal Horseguards!
How to prepare for a job interview at The Royal Horseguards
✨Know Your Hotel
Before the interview, do your homework on The Royal Horseguards. Familiarise yourself with its history, services, and unique features. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll need to lead by example. Prepare examples of how you've motivated teams in the past or resolved conflicts. Highlight your ability to inspire others to deliver exceptional service.
✨Demonstrate Your Guest-Centric Approach
Be ready to discuss specific instances where you've gone above and beyond for guests. This role is all about hospitality, so share stories that reflect your passion for guest satisfaction and problem-solving skills.
✨Prepare for Sales-Related Questions
Since this position involves a sales component, think about your experience with upselling or driving sales. Be prepared to discuss strategies you've used in the past and how you can empower your team to achieve sales goals.
