At a Glance
- Tasks: Connect guests with unforgettable meeting and event experiences at a prestigious hotel.
- Company: The Royal Horseguards, a stunning 5-star hotel by the River Thames.
- Benefits: Great staff areas, wholesome meals, pension, healthcare, and career development support.
- Other info: Join a diverse team committed to inclusivity and community engagement.
- Why this job: Be the key point of contact for clients and create memorable events.
- Qualifications: Guest-focused mindset, strong communication skills, and adaptability in a fast-paced environment.
The predicted salary is between 30000 - 40000 £ per year.
The Royal Horseguards is a beautiful 5 star hotel overlooking the River Thames, close to The Embankment and Trafalgar Square. The hotel has 282 bedrooms, restaurant, bar and terrace area as well as exceptional banqueting facilities at one of London's most prestigious conference and banqueting venues, One Whitehall Place.
What you’ll be doing
Are you ready to take on a bold role that connects guests with memorable meeting and event experiences? As a Cluster Sales Executive for Groups & M&E, you will be the key point of contact for clients, promoting our versatile meeting and event spaces and ensuring every detail is in place for seamless event execution. You will take pride in your role, meeting guests’ needs and exceeding expectations while building authentic, lasting connections. This customer-facing role requires exceptional interpersonal skills and a real passion for service. Your ability to communicate clearly and naturally, both on the phone and in person, will set a welcoming tone for every interaction. Additionally, your organizational expertise and commercial awareness will be key in coordinating high-quality events that embody our brand values and provide extraordinary guest experiences.
What you’ll bring
- Guest-focused mindset with a genuine drive for guest satisfaction and service excellence
- Confidence and comfort in a front-line role, able to create positive first impressions
- Empathy and relationship-building skills, essential for engaging clients and colleagues alike
- Multi-skilled with experience in both Meetings & Events and Group business, able to adapt to varied client needs
- A natural communicator who is relaxed, open, and authentic in every interaction
- Detail-oriented, with accuracy and dedication to high standards
- A commercially aware approach that supports both client satisfaction and business objectives
What you’ll get in return
As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests. In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
Career Development & Growth
We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Wellbeing
You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:
- Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend – Earn up to £1000 when friends join our team
- Interest-Free Loans – Season ticket loans to make commuting easier
Mental & Physical Well-being
- On-Site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform – Our Online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
Recognition & Community
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
- Social & Seasonal Events – Fun, inclusive celebrations
- People Council – A platform for every voice
- Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Cluster Sales Executive - Groups M&E in City of Westminster employer: The Royal Horseguards
The Royal Horseguards is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and development. With a commitment to career growth through our award-winning Academy, alongside comprehensive benefits such as flexible financial support and wellness resources, we ensure our team members thrive both personally and professionally. Located in the heart of London, our prestigious hotel provides a unique opportunity to connect with guests and create memorable experiences in a supportive and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Cluster Sales Executive - Groups M&E in City of Westminster
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with The Royal Horseguards and its unique offerings. This way, when you chat with potential clients, you can confidently highlight what makes our venue special and how it can meet their needs.
✨Tip Number 2
Practice your pitch! Whether it's over the phone or face-to-face, being able to communicate clearly and authentically is key. Role-play with a friend or in front of a mirror to nail that welcoming tone and make a great first impression.
✨Tip Number 3
Network like a pro! Attend industry events or local meet-ups to connect with potential clients and other professionals. Building those authentic relationships will not only help you land the job but also set you up for success in your role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re all about supporting your journey, so take advantage of the resources we offer to help you shine during the hiring process.
We think you need these skills to ace Cluster Sales Executive - Groups M&E in City of Westminster
Some tips for your application 🫡
Show Your Passion for Service:When writing your application, let your enthusiasm for guest satisfaction shine through. We want to see that you genuinely care about creating memorable experiences for clients and guests alike.
Be Authentic:Use a natural tone in your writing. We appreciate authenticity, so don’t be afraid to let your personality come through. This will help us get a sense of who you are and how you connect with others.
Highlight Your Organisational Skills:Make sure to showcase your attention to detail and organisational expertise. We’re looking for someone who can coordinate high-quality events, so give us examples of how you've successfully managed similar tasks in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Royal Horseguards.
How to prepare for a job interview at The Royal Horseguards
✨Know the Venue Inside Out
Before your interview, take some time to research The Royal Horseguards and its event spaces. Familiarise yourself with their unique features and what makes them stand out. This will not only show your genuine interest but also help you discuss how you can promote these spaces effectively.
✨Showcase Your Interpersonal Skills
As a Cluster Sales Executive, your ability to connect with clients is crucial. During the interview, demonstrate your interpersonal skills by engaging in friendly conversation and showing empathy. Share examples of how you've built relationships in previous roles to highlight your suitability for this customer-facing position.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and adaptability. Think of scenarios where you've successfully managed events or dealt with challenging clients. Prepare specific examples that showcase your organisational expertise and how you ensured guest satisfaction.
✨Emphasise Your Commercial Awareness
The role requires a keen understanding of both client needs and business objectives. Be ready to discuss how you can balance these aspects. Bring up any relevant experience you have in driving sales or enhancing guest experiences, and how that aligns with the hotel's goals.
