Waiting Staff - Restaurant & The Terrace
Waiting Staff - Restaurant & The Terrace

Waiting Staff - Restaurant & The Terrace

London Full-Time No home office possible
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At a Glance

  • Tasks: Serve food and drinks, take orders, and create memorable guest experiences.
  • Company: Join the Royal Horseguards, a stunning 5-star hotel by the River Thames.
  • Benefits: Enjoy flexible working, great staff perks, and support for your career growth.
  • Why this job: Be part of a dynamic team dedicated to exceptional service and personal connections.
  • Qualifications: A passion for hospitality and a friendly, approachable attitude are essential.
  • Other info: We celebrate diversity and welcome applicants from all backgrounds.

The Royal Horseguards is a beautiful 5 star hotel overlooking the River Thames, close to The Embankment and Trafalgar Square. The hotel has 282 bedrooms, restaurant, bar and terrace area as well as exceptional banqueting facilities at one of London's most prestigious conference and banqueting venues, One Whitehall Place.

As a Food and Beverage Team Member, you'll be at the forefront of guest interaction, serving food and drinks, taking orders, and clearing tables. You'll have the opportunity to get to know your guests personally, taking the necessary steps to personalize their experiences and foster loyalty. A genuine passion for quality service is essential, and your attention to detail will help ensure that every guest leaves satisfied and eager to return.

In this role, you'll also have the chance to enhance your skills through multiskilling, occasionally working across different departments. We believe this flexibility allows our team members to adapt and grow within the hotel, making a positive impact on both guests and colleagues.

What you'll bring:

  • A strong commitment to delivering the highest levels of service, with a desire to learn and progress in your career
  • Comfort in a front-line role facing the public, with a natural, approachable demeanor
  • Empathy and the ability to build meaningful relationships with guests and team members
  • Precision and a keen eye for detail to ensure a flawless guest experience
  • A demonstrated desire to pursue a career in hospitality
  • Ability to work effectively as part of a team in a fast-paced environment

If you're ready to be part of a dynamic team dedicated to creating extraordinary guest experiences, we'd love to hear from you.

What you'll get in return:

As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we'll take care of you at every step of your journey so that you can take care of our guests.

We're committed to supporting you at every step of your application and your career with us, including your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.

Career Development & Growth: Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and unlock your unique potential.

Financial Wellbeing: You work hard, so we'll always help your money work hard for you! Some of the great things you can take advantage of include:

  • Wage Stream – You'll be paid monthly, but have access to your earned salary before payday should you need it
  • Discounts & Perks – Savings on thousands of retailers, dining, hotel stays, and much more for you and those close to you
  • Refer a Friend – Earn up to Β£1000 when friends join our team
  • Interest-Free Loans – Season ticket loans to make commuting easier

Mental & Physical Well-being: We're here to support your well-being, whenever and wherever you need it.

  • On-Site Mental Health First Aiders
  • 24/7 Employee Assistance Line – Free, confidential advice
  • Be Well Platform – Our Online fitness and wellness resources
  • Gym Discounts & Cycle to Work Scheme

Recognition & Community: We're proud of everything we achieve, so we always celebrate our extraordinary team and culture.

  • β€˜Wonderful People’ Awards – Monthly, quarterly, and annual recognition
  • Social & Seasonal Events – Fun, inclusive celebrations
  • People Council – A platform for every voice
  • Paid Volunteering Days – Give back to causes close to you

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.

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Contact Detail:

The Royal Horseguards Hotel Recruiting Team

StudySmarter Expert Advice 🀫

We think this is how you could land Waiting Staff - Restaurant & The Terrace

✨Tip Number 1

Familiarise yourself with the Royal Horseguards and its offerings. Understanding the hotel's unique features, such as its location and dining options, will help you engage with guests more effectively and demonstrate your enthusiasm during interviews.

✨Tip Number 2

Practice your customer service skills in real-life scenarios. Whether it's volunteering at events or working in a busy cafΓ©, gaining hands-on experience will prepare you for the fast-paced environment of the restaurant and enhance your ability to build relationships with guests.

✨Tip Number 3

Network with current or former employees of the Royal Horseguards. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and show that you're genuinely interested in being part of their team.

✨Tip Number 4

Demonstrate your passion for hospitality by staying updated on industry trends. Being knowledgeable about current dining experiences and service standards will not only impress your interviewers but also show your commitment to delivering exceptional guest experiences.

We think you need these skills to ace Waiting Staff - Restaurant & The Terrace

Customer Service Skills
Communication Skills
Attention to Detail
Teamwork
Empathy
Adaptability
Multitasking
Time Management
Problem-Solving Skills
Positive Attitude
Interpersonal Skills
Ability to Work in a Fast-Paced Environment
Passion for Hospitality
Conflict Resolution

Some tips for your application 🫑

Understand the Role: Before applying, make sure you fully understand the responsibilities of a Food and Beverage Team Member. Highlight your relevant experience in customer service and any specific skills that align with the job description.

Tailor Your CV: Customise your CV to reflect your passion for hospitality and your commitment to high-quality service. Include specific examples of how you've built relationships with guests or contributed to a positive dining experience.

Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you want to work at The Royal Horseguards and how you can contribute to creating extraordinary guest experiences.

Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.

How to prepare for a job interview at The Royal Horseguards Hotel

✨Show Your Passion for Service

Make sure to express your genuine passion for delivering exceptional service during the interview. Share specific examples of how you've gone above and beyond for guests in previous roles, as this will resonate well with the interviewers.

✨Demonstrate Your Team Spirit

Since teamwork is crucial in a fast-paced environment like a restaurant, be prepared to discuss your experiences working collaboratively with others. Highlight instances where you supported your colleagues or contributed to a positive team atmosphere.

✨Prepare for Guest Interaction Scenarios

Anticipate questions about how you would handle various guest interactions. Think of scenarios where you had to resolve issues or personalise experiences for guests, and be ready to share these stories to showcase your empathy and problem-solving skills.

✨Emphasise Attention to Detail

Attention to detail is key in hospitality. Be ready to discuss how you ensure a flawless guest experience, whether it's through precise order taking or maintaining cleanliness. Providing examples of how your attention to detail has positively impacted guests will strengthen your case.

Waiting Staff - Restaurant & The Terrace
The Royal Horseguards Hotel
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