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- Tasks: Ensure guest safety, conduct floor walks, and respond to incidents with professionalism.
- Company: Join The Royal Horseguards, a stunning 5-star hotel by the River Thames.
- Benefits: Enjoy flexible hours, wellness support, discounts, and career development opportunities.
- Why this job: Be part of a dynamic team dedicated to creating a secure and welcoming environment.
- Qualifications: Passion for service, customer-facing experience, and a keen eye for detail required.
- Other info: Inclusive workplace encouraging diverse applicants; enjoy fun events and recognition.
The predicted salary is between 24000 - 36000 £ per year.
The Royal Horseguards is a beautiful 5 star hotel overlooking the River Thames, close to The Embankment and Trafalgar Square. The hotel has 282 bedrooms, restaurant, bar and terrace area as well as exceptional banqueting facilities at one of London's most prestigious conference and banqueting venues, One Whitehall Place.
Are you a dedicated security professional with a passion for ensuring the safety and well-being of our guests and team members? Do you excel at building valuable relationships while delivering exceptional customer service? If you thrive in a dynamic environment and are committed to creating a secure and welcoming atmosphere, we would love to hear from you!
As a Safety & Security Team Member, you will play a crucial role in safeguarding our property, team members, and guests. Your responsibilities will include:
- Conducting regular floor walks
- Investigating and documenting any incidents or queries
- Responding with a calm and professional demeanor to ensure the best possible guest experience
Your commitment to transparency and attention to detail will contribute to maintaining a secure environment for all.
What you'll bring:
- A genuine passion for delivering the highest levels of service, ensuring every guest feels safe and valued.
- An ability to connect with people, demonstrating understanding and support in all interactions.
- A natural ability to remain composed and professional when addressing incidents, ensuring that resolutions are handled effectively.
- A keen eye for detail, ensuring that all safety protocols are followed and documented accurately.
- A collaborative spirit, eager to work alongside colleagues to create a safe and welcoming environment.
- The ability to navigate a fast-paced service environment, remaining flexible and open to change.
- A demonstrable desire to pursue a career in hospitality, contributing to the overall guest experience.
- Previous experience in a customer-facing role within a fast-paced service environment is a plus.
What you'll get in return:
- Great staff areas to recharge in
- Wholesome meals on duty
- Pension and healthcare schemes
- Career Development & Growth - Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and unlock your unique potential.
- Financial Wellbeing - Wage Stream, discounts on retailers, dining, hotel stays, and more.
- Mental & Physical Well-being - On-Site Mental Health First Aiders, 24/7 Employee Assistance Line, Be Well Platform.
- Recognition & Community - 'Wonderful People' Awards, Social & Seasonal Events, People Council, Paid Volunteering Days.
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Safety & Security Team Member - Nights employer: The Royal Horseguards Hotel
Contact Detail:
The Royal Horseguards Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Safety & Security Team Member - Nights
✨Tip Number 1
Familiarise yourself with the Royal Horseguards and its unique environment. Understanding the hotel's layout, facilities, and guest demographics will help you demonstrate your commitment to safety and security during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled difficult situations in the past. This will highlight your ability to remain calm and professional, which is crucial for a Safety & Security Team Member.
✨Tip Number 3
Network with current or former employees of the Royal Horseguards. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the application process.
✨Tip Number 4
Demonstrate your passion for hospitality and safety by discussing any relevant training or certifications you have. This shows your dedication to the role and your proactive approach to personal development.
We think you need these skills to ace Safety & Security Team Member - Nights
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in safety and security, particularly in customer-facing roles. Emphasise any previous work where you ensured the safety and well-being of guests or team members.
Craft a Compelling Cover Letter: In your cover letter, express your passion for hospitality and your commitment to creating a secure environment. Mention specific examples of how you've handled incidents calmly and professionally in the past.
Highlight Soft Skills: The role requires excellent interpersonal skills. Be sure to showcase your ability to connect with people and demonstrate understanding in your application. Use examples that illustrate your collaborative spirit and attention to detail.
Show Enthusiasm for the Role: Convey your genuine interest in the Safety & Security Team Member position. Discuss why you want to work at The Royal Horseguards and how you can contribute to their mission of providing exceptional service and safety.
How to prepare for a job interview at The Royal Horseguards Hotel
✨Show Your Passion for Safety
Make sure to express your genuine passion for ensuring the safety and well-being of guests and team members. Share any relevant experiences where you successfully maintained a secure environment, as this will resonate with the interviewers.
✨Demonstrate Customer Service Skills
Highlight your ability to connect with people and provide exceptional customer service. Prepare examples of how you've handled difficult situations in the past while maintaining professionalism and composure.
✨Emphasise Attention to Detail
Discuss your keen eye for detail and how it has helped you follow safety protocols accurately. Be ready to explain how you document incidents or queries effectively, as this is crucial for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in a fast-paced environment. Think about how you would respond to various incidents and be prepared to articulate your thought process clearly.
