At a Glance
- Tasks: Lead the reception team, ensuring excellent guest service and smooth check-in/check-out processes.
- Company: The Royal Horseguards is a prestigious 5-star hotel with stunning views of the River Thames.
- Benefits: Enjoy great staff areas, wholesome meals, pension schemes, and access to discounts and perks.
- Why this job: Join a supportive culture focused on career development and well-being, making a real impact in hospitality.
- Qualifications: Creative leadership, attention to detail, passion for hospitality, and strong communication skills are essential.
- Other info: We celebrate diversity and encourage applicants from all backgrounds to apply.
The predicted salary is between 28800 - 43200 £ per year.
The Royal Horseguards is a beautiful 5 star hotel overlooking the River Thames, close to The Embankment and Trafalgar Square. The hotel has 282 bedrooms, restaurant, bar and terrace area as well as exceptional banqueting facilities at one of London's most prestigious conference and banqueting venues, One Whitehall Place.
As Reception Manager, you'll lead by example, providing excellent guest service and a smooth, efficient check-in/check-out process. Your proactive approach will be key in resolving guest queries and ensuring each interaction reflects our commitment to exceptional hospitality. Beyond guest service, you'll focus on enhancing team performance through recruiting, training, and ongoing development, helping each team member reach their full potential. Additionally, this role involves a sales component, so you'll be comfortable driving sales at the desk and empowering your team to do the same.
What you'll bring:
- Creative, inspiring leadership that motivates and guides the team to deliver exceptional service
- A keen eye for detail to ensure the highest standards at all times
- A deep passion for hospitality and guest satisfaction
- Excellent communication skills, with the ability to connect naturally with guests and team members
- Analytical skills for problem-solving and sales strategy
- Knowledge of Opera is beneficial but not essential
What you'll get in return:
As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we'll take care of you at every step of your journey so that you can take care of our guests. In fact, we're so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that's your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
Career Development & Growth: We're here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Wellbeing: You work hard, so we'll always help your money work hard for you! Some of the great things you can take advantage of include:
- Wage Stream – You'll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks – Savings on 1000's of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend – Earn up to £1000 when friends join our team
- Interest-Free Loans – Season ticket loans to make commuting easier
Mental & Physical Well-being: We're here to support your well-being, whenever and wherever you need it.
- On-Site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform – Our Online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
Recognition & Community: We're proud of everything we achieve, so we always celebrate our extraordinary team and culture.
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
- Social & Seasonal Events – Fun, inclusive celebrations
- People Council – A platform for every voice
- Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Reception Manager (Mat Cover) employer: The Royal Horseguards Hotel
Contact Detail:
The Royal Horseguards Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager (Mat Cover)
✨Tip Number 1
Familiarise yourself with the Royal Horseguards and its unique offerings. Understanding the hotel's history, values, and guest expectations will help you demonstrate your passion for hospitality during any discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully motivated and developed a team in previous roles. Be ready to discuss specific strategies you've used to enhance team performance and guest satisfaction.
✨Tip Number 3
Brush up on your sales techniques, as this role involves driving sales at the reception desk. Think of ways you've previously increased sales or improved customer engagement, and be prepared to share these insights.
✨Tip Number 4
If you have experience with hotel management software like Opera, be sure to mention it. If not, express your willingness to learn and adapt quickly to new systems, highlighting any similar software experience you may have.
We think you need these skills to ace Reception Manager (Mat Cover)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Reception Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Leadership Skills: Emphasise your leadership abilities in your CV and cover letter. Provide specific examples of how you've motivated and guided a team in previous roles, particularly in hospitality settings.
Highlight Guest Service Experience: Since guest satisfaction is crucial for this role, include examples of how you've successfully handled guest queries and enhanced their experience. This will demonstrate your commitment to exceptional hospitality.
Tailor Your Application: Make sure to customise your CV and cover letter for this specific position. Use keywords from the job description, such as 'proactive approach', 'analytical skills', and 'sales strategy' to show that you are a perfect fit for the role.
How to prepare for a job interview at The Royal Horseguards Hotel
✨Showcase Your Leadership Skills
As a Reception Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully motivated your team in the past, focusing on guest service and team performance.
✨Emphasise Your Attention to Detail
The role requires a keen eye for detail. Be ready to discuss specific instances where your attention to detail has positively impacted guest experiences or operational efficiency.
✨Demonstrate Your Passion for Hospitality
Your enthusiasm for the hospitality industry should shine through. Share stories that reflect your commitment to guest satisfaction and how you’ve gone above and beyond to ensure a memorable experience.
✨Prepare for Sales-Related Questions
Since the position involves a sales component, brush up on your sales strategies and be prepared to discuss how you've driven sales in previous roles. Highlight any relevant experience with upselling or cross-selling.