At a Glance
- Tasks: Lead the Guest Services team to create unforgettable experiences for our guests.
- Company: The Royal Horseguards, a prestigious 5-star hotel in London.
- Benefits: Competitive salary, career development, wellness support, and discounts.
- Other info: Inclusive workplace with recognition programs and community engagement opportunities.
- Why this job: Transform ordinary stays into extraordinary experiences while growing your hospitality career.
- Qualifications: Passion for service, strong relationship-building skills, and team experience.
The predicted salary is between 45000 - 45000 £ per year.
Contract: Full Time
Payment: Salaried
Salary: £45,000 per annum
The Royal Horseguards is a beautiful 5 star hotel overlooking the River Thames, close to The Embankment and Trafalgar Square.
The hotel has 282 bedrooms, restaurant, bar and terrace area as well as exceptional banqueting facilities at one of London's most prestigious conference and banqueting venues, One Whitehall Place.
What you’ll be doing
Are you a manager who places guests and your team at the center of your mission?
Do you truly listen to their needs and adapt to ensure exceptional experiences?
As the Guest Service Manager, you will take full responsibility for leading our Guest Services team, using your coaching skills, extensive knowledge of London, and passion for hospitality to foster a culture focused on what matters most to our guests.
Imagine arranging exclusive theatre tickets, thrilling helicopter rides, or a quiet dinner for two—you and your team will be known for transforming ordinary stays into extraordinary experiences.
Together, you will create a welcoming environment that our guests love to talk about and return to time and again.
- What you’ll bring
- A genuine passion for delivering the highest levels of service, coupled with a desire to learn and grow
- Comfort in a front-line role, engaging directly with guests and addressing their needs
- Strong empathy and relationship-building skills that foster trust and rapport
- An open, relaxed personality that naturally engages and connects with others
- A keen attention to detail, ensuring every guest interaction is memorable
- A demonstrable desire to pursue a career in hospitality, with a commitment to continuous improvement
- Proven experience working effectively as part of a dynamic team in a fast-paced service environment
- What you’ll get in return
As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.
In fact, we’re so committed to this that our 'People Promise' sets out how you can expect us to support you at every step of your application and your career with us.
Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
Career Development & Growth - We’re here to support your journey, whatever that may look like.
Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Wellbeing - You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:
- Wage Stream - You’ll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks - Savings on 1000's of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend - Earn up to £1000 when friends join our team
- Interest-Free Loans - Season ticket loans to make commuting easier
Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it.
- On-Site Mental Health First Aiders
- 24/7 Employee Assistance Line - Free, confidential advice
- Be Well Platform - Our Online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
Recognition & Community - We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.
- 'Wonderful People' Awards - Monthly, quarterly, and annual recognition
- Social & Seasonal Events - Fun, inclusive celebrations
- People Council - A platform for every voice
- Paid Volunteering Days - Give back to causes close to you
At Clermont Hotel Group everyone is welcome.
We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
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Head Concierge in City of Westminster employer: The Royal Horseguards
The Royal Horseguards is an exceptional employer, offering a vibrant work culture that prioritises both guest satisfaction and employee well-being. With a commitment to career development through our award-winning Academy, comprehensive health and financial benefits, and a supportive environment that celebrates diversity and inclusion, we ensure that our team members thrive while creating unforgettable experiences for our guests in the heart of London.
