Office & IT Assistant

Role description and core responsibilities The Office and IT Assistant plays a key role in the Foundation supporting a busy office, as well as providing hands on support to IT function. This role goes beyond simply checking off tasks – It is about being confident, approachable, and unafraid to speak up when needed (yes, even with a lighthearted “Hey! Who left their mug in the sink?”). Office Administration · Act as first point of contact for general operational enquiries · Manage post, deliveries and couriers for the Foundation · Ensure that the office facilities are maintained to the highest of standards and any issues identified are escalated promptly and resolved · Responsible for ensuring office supplies are maintained and ordered as required · Responsible for reporting and following up with all office faults/issues to the Facilities Management Helpdesk · Support office health and safety, including undertaking first aid and fire warden training · Support Director of Finance and Operations and the Finance team with occasional ad hoc administration tasks as required · Other general administrative support as required IT Support · Liaise with outsourced IT Support for devices setup for new and existing users · Manage mobile phones for the Foundation · Manage IT equipment (including Photocopier contract, AV Equipment) at the office and raise any faults with the relevant stakeholder · Support the Business and Governance Manager with any other IT management as required · Support Salesforce CRM Administrator with basic Salesforce administrative tasks · Assist in the coordination of daily operational tasks and processes · Maintain accurate records and ensure timely processing of orders, invoices, and inventory management · Liaise with internal teams, suppliers, and customers to ensure smooth communication and operations Relevant knowledge, experience and personal qualities Knowledge & experience: · Significant office administration experience ideally with broader experience in at facilities management and IT · Demonstrable experience dealing with stakeholders at all levels · Strong IT skills are essential, particularly with Microsoft Office 365, Windows, macOS · Salesforce CRM experience is desirable. · Interest in environmental sustainability · Charity sector experience Personal qualities: · A team player, flexible and able to respond positively to an ever-changing environment, prioritising work effectively · Attention to detail with the ability to maintain an excellent level of accuracy · Highly organised and able to help organise those around them · A people person, able to work closely with multiple stakeholders · Excellent communication and interpersonal skills · Willingness to learn and develop new skills · Self-starter and independent thinker; able to solve problems and instigate solutions. · Shows initiative and takes responsibility for own workload · Absolute discretion in dealing with sensitive and confidential matters