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- Tasks: Ensure guest safety and smooth operations during overnight shifts.
- Company: Join the Heartwood Collection, a growing hospitality brand.
- Benefits: Competitive pay, instant access to earnings, and discounts on food.
- Why this job: Be part of a vibrant team with real opportunities for growth.
- Qualifications: 1-2 years experience in hospitality and strong problem-solving skills.
- Other info: Exciting expansion plans with over 500 bedrooms by 2027.
The predicted salary is between 13 - 16 £ per hour.
Hourly rate of £15.38 Min 30-hour contract (max up to 40). At Heartwood Collection, we’re on the lookout for meticulous and thorough individuals to join our team as a Night Manager. As a Night Manager at Heartwood Collection, you’ll ensure the safety and well-being of our guests during overnight stays and maintain the smooth operation of the property outside key trading hours. You’ll be responsible for delivering exceptional guest care while ensuring that health and safety standards are met. You will also be responsible for the cleanliness of the public areas.
Key Responsibilities:
- Handle late guest check‑ins, early check‑outs, and room allocations/upgrades through the Property Management System (PMS).
- Perform night audits, including fire, health and safety, security, and compliance checks; collaborate and hand over with the Management Team.
- Ensure breakfast service preparation is completed and provide a thorough shift handover.
- Manage cleaning duties and oversee property cleanliness and standards.
- Evacuate the property in case of fire alarm activation, following company procedures.
What we offer:
- Access to the Employee Assistance Program with Hospitality Action.
- Instant pay access through EarlyPay.
- Enhanced Maternity & Paternity leave.
- Up to £1,500 Referral Bonus.
- 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends.
- A birthday gift and Long Service Recognition.
- Discounts on hundreds of retailers and experiences via Reward Gateway.
- Cycle to Work Scheme.
About You:
- You’re responsible, reliable, and have a keen eye for details.
- Well-organised and able to work with systems and communicate effectively.
- Have the ability to work alone and solve problems independently.
- 1-2 years of experience as a Night Manager in a hotel or hospitality setting.
At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate. Join us and be part of a community that’s warm, genuine, and full of life.
Night Manager employer: The Royal Forest, Epping Forest
Contact Detail:
The Royal Forest, Epping Forest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Manager role.
✨Tip Number 2
Be proactive! Don’t just wait for job postings; visit local hotels and inns, including Heartwood Collection, and ask about potential openings. Sometimes, showing up in person can make a lasting impression.
✨Tip Number 3
Prepare for interviews by practising common questions related to guest care and safety standards. We want to see how you handle real-life scenarios, so think of examples from your past experience as a Night Manager.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining our vibrant community at Heartwood Collection.
We think you need these skills to ace Night Manager
Some tips for your application 🫡
Show Your Attention to Detail: As a Night Manager, being meticulous is key. Make sure your application is free from typos and errors. We want to see that you can communicate effectively and pay attention to the little things!
Highlight Relevant Experience: If you've got 1-2 years of experience in a similar role, shout about it! Tell us how your past roles have prepared you for the responsibilities at Heartwood Collection. We love to see how you can bring your skills to our team.
Be Genuine and Warm: At Heartwood Collection, we value a warm and genuine approach. Let your personality shine through in your application. We want to know who you are beyond your qualifications!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Royal Forest, Epping Forest
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Night Manager at Heartwood Collection. Familiarise yourself with the key tasks like handling late check-ins and performing night audits. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Problem-Solving Skills
As a Night Manager, you'll need to handle unexpected situations independently. Prepare examples from your past experience where you've successfully resolved issues or improved processes. This will highlight your ability to think on your feet and reassure the interviewers that you can manage challenges effectively.
✨Emphasise Attention to Detail
Since the role requires a keen eye for detail, be ready to discuss how you ensure cleanliness and safety standards are met. Share specific instances where your attention to detail made a difference in guest satisfaction or operational efficiency. This will align perfectly with what Heartwood Collection is looking for.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows that you're not just interested in the job but also in how you can contribute to and grow within the Heartwood Collection community.
