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- Tasks: Ensure guest safety and smooth operations during overnight shifts.
- Company: Heartwood Collection, a growing hospitality brand with over 40 locations.
- Benefits: Competitive pay, instant access to earnings, discounts, and referral bonuses.
- Why this job: Join a vibrant team and make a real difference in guest experiences.
- Qualifications: 1-2 years of Night Manager experience and strong organisational skills.
- Other info: Exciting growth opportunities as we expand to over 60 locations by 2027.
The predicted salary is between 13 - 16 £ per hour.
Hourly rate of £15.38. Min 30-hour contract (max up to 40).
At Heartwood Collection, we’re on the lookout for meticulous and thorough individuals to join our team as a Night Manager. As a Night Manager at Heartwood Collection, you’ll ensure the safety and well-being of our guests during overnight stays and maintain the smooth operation of the property outside key trading hours. You’ll be responsible for delivering exceptional guest care while ensuring that health and safety standards are met. Also be responsible for the cleanliness of the public areas.
Key Responsibilities:- Handle late guest check‑ins, early check‑outs, and room allocations/upgrades through the Property Management System (PMS).
- Perform night audits, including fire, health and safety, security, and compliance checks; collaborate and hand over with the Management Team.
- Ensure breakfast service preparation is completed and provide a thorough shift handover.
- Manage cleaning duties and oversee property cleanliness and standards.
- Evacuate the property in case of fire alarm activation, following company procedures.
- Access to the Employee Assistance Program with Hospitality Action.
- Instant pay access through EarlyPay.
- Enhanced Maternity & Paternity leave.
- Up to £1,500 Referral Bonus.
- 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends.
- A birthday gift and Long Service Recognition.
- Discounts on hundreds of retailers and experiences via Reward Gateway.
- Cycle to Work Scheme.
- You’re responsible, reliable, and have a keen eye for details.
- Well‑organised and able to work with systems and communicate effectively.
- Have the ability to work alone and solve problems independently.
- 1‑2 years of experience as a Night Manager in a hotel or hospitality setting.
At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate. Join us and be part of a community that’s warm, genuine, and full of life.
Please note, we cannot take applications from overseas or that require sponsorship.
Night Manager in London employer: The Royal Forest, Epping Forest
Contact Detail:
The Royal Forest, Epping Forest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Manager role.
✨Tip Number 2
Show up in person! If you’re nearby, pop into the Heartwood Collection locations and introduce yourself. A friendly face can make a lasting impression and show your genuine interest in the position.
✨Tip Number 3
Prepare for the interview by brushing up on your knowledge of health and safety standards in hospitality. Being able to discuss these confidently will demonstrate your readiness for the Night Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Night Manager in London
Some tips for your application 🫡
Show Your Attention to Detail: As a Night Manager, being meticulous is key. Make sure your application reflects this by proofreading for any typos or errors. We want to see that you can communicate clearly and effectively right from the start!
Highlight Relevant Experience: If you've got 1-2 years of experience in a similar role, shout about it! Share specific examples of how you've handled guest care or managed safety protocols. This will help us see how you'd fit into our team.
Be Genuine and Personable: We’re looking for someone who’s warm and genuine, so let your personality shine through in your application. Don’t be afraid to show us who you are and why you’re excited about joining Heartwood Collection!
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your application and get you on board with our growing team!
How to prepare for a job interview at The Royal Forest, Epping Forest
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Night Manager. Familiarise yourself with tasks like handling late check-ins and performing night audits. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Problem-Solving Skills
As a Night Manager, you'll need to handle unexpected situations independently. Prepare examples from your past experience where you've successfully resolved issues or improved processes. This will highlight your ability to think on your feet and manage challenges effectively.
✨Emphasise Attention to Detail
Since the role requires a keen eye for detail, be ready to discuss how you ensure cleanliness and safety standards are met. Share specific instances where your attention to detail made a difference in guest satisfaction or operational efficiency.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities within Heartwood Collection. This shows your enthusiasm for the role and helps you assess if it's the right fit for you.
