At a Glance
- Tasks: Deliver top-notch customer service via phone and email while assisting with ticket sales.
- Company: Join the Royal Edinburgh Military Tattoo team for an unforgettable experience.
- Benefits: Flexible hours, gain valuable experience, and be part of a historic event.
- Other info: Seasonal role from 14 July to 29 August 2026, with great team spirit.
- Why this job: Be the friendly voice that enhances our audience's experience at a world-renowned event.
- Qualifications: Strong communication skills and a knack for problem-solving are a must.
The predicted salary is between 20000 - 25000 € per year.
The Royal Edinburgh Military Tattoo (Charities) Ltd is looking for a customer service representative to deliver excellent service via telephone and email to our audiences and ticket buyers. This seasonal position is based in Edinburgh, from 14 July to 29 August 2026, with a minimum weekly commitment of 25 hours, extending to 39 hours in August.
You will assist with ticket sales, provide administrative support, and ensure customer satisfaction leading up to their visit. Previous experience, strong communication, and problem-solving skills are essential.
Seasonal Ticketing & Customer Support Agent in Edinburgh employer: The Royal Edinburgh Military Tattoo (Charities) Ltd
The Royal Edinburgh Military Tattoo (Charities) Ltd is an exceptional employer that values its team members, offering a vibrant work culture steeped in tradition and community spirit. Located in the heart of Edinburgh, employees enjoy a unique opportunity to engage with diverse audiences while contributing to a world-renowned event, with ample chances for personal growth and skill development during the busy festival season.
Contact Detail:
The Royal Edinburgh Military Tattoo (Charities) Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Seasonal Ticketing & Customer Support Agent in Edinburgh
✨Tip Number 1
Get to know the Royal Edinburgh Military Tattoo inside out! Familiarise yourself with their history, values, and what makes them unique. This will help you connect with the team and show your genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering excellent service, try role-playing common customer scenarios with friends or family. This will boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn to gain insights about the company culture and tips for the application process. They might even give you a heads-up on what the hiring team is looking for!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and really want to be part of the team. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Seasonal Ticketing & Customer Support Agent in Edinburgh
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight any previous experience in customer service. We want to see how you've handled inquiries and resolved issues, so share specific examples that showcase your communication and problem-solving skills.
Tailor Your Application:Don’t just send a generic application! We love it when you tailor your CV and cover letter to the role. Mention why you're excited about working with The Royal Edinburgh Military Tattoo and how your skills align with the job description.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your passion for customer service shines through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Royal Edinburgh Military Tattoo (Charities) Ltd
✨Know Your Stuff
Before the interview, make sure you’re familiar with The Royal Edinburgh Military Tattoo and its mission. Brush up on their history, values, and what makes them unique. This will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve delivered excellent customer service. Think about specific situations where you solved problems or went above and beyond for a customer. This will demonstrate your ability to handle ticket sales and support effectively.
✨Practice Your Communication
Since this role involves a lot of communication via phone and email, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to get comfortable with answering questions succinctly and confidently.
✨Be Ready for Problem-Solving Scenarios
Expect some situational questions that test your problem-solving skills. Think of common customer issues related to ticketing and how you would resolve them. Showing that you can think on your feet will impress the interviewers.
