At a Glance
- Tasks: Deliver top-notch customer service via phone and email to Tattoo audiences.
- Company: Join a vibrant team at the Tattoo Office in Edinburgh.
- Benefits: Flexible hours, competitive pay, and a chance to work at an iconic event.
- Other info: Seasonal role with potential for extension; training and preview performance included.
- Why this job: Be part of an exciting atmosphere and help create unforgettable experiences.
- Qualifications: Customer service experience and strong communication skills are a must.
The predicted salary is between 12 - 15 € per hour.
To deliver excellent customer service via telephone and email to Tattoo audiences and ticket buyers.
Job type: Seasonal
Location: Tattoo Office, 1-3 Cockburn Street and/or The Hub, Castlehill
This is a temporary position from 14 July 2026 to 29 August 2026 (with the possibility of an extension depending on our business needs and your availability). You will work a minimum of 25 hours per week, usually between 11:30-16:30 Monday to Friday until 5 August. From 6 August, you will work a minimum of 39 hours per week, 11:30-18:30 Monday to Saturday. In addition, there will be one evening of mandatory training which will take place in July and attendance at the Preview Performance on Thursday 6 August at 21:30.
Job Purpose Summary: To deliver excellent customer service via telephone and email, to assist our audience with enquiries and ticket sales on the lead up to their visit to The Edinburgh Castle Arena for the Tattoo.
Key Duties:
- Provide excellent customer service and communication over the telephone and via email with members of the public and travel trade from around the world.
- Assist in the processing of orders for Tattoo tickets, hospitality packages, and merchandise.
- Carry out administrative ticket sales tasks including data logging.
- Help customers with online bookings.
- Prepare and despatch Tattoo tickets and passes.
- Assist customers in accessing their mobile tickets, offering their tickets for resale or other general ticketing enquiries.
- There may be some requirement to assist a team based at The Hub with face-to-face ticket sales and customer queries.
Requirements:
- Previous experience of, and a genuine desire to work in a customer service environment.
- Welcoming and friendly.
- Hardworking and reliable with a flexible approach.
- Strong problem-solving and communication skills.
- Excellent administrative and IT skills including use of Microsoft Office.
- Attention to detail and the ability to follow procedures.
- Can work under pressure both as part of a team and without supervision.
- A second language would be advantageous but not essential.
Deadline for applications: Sunday 31 May 2026
Customer Service Assistant (Telephony) in Edinburgh employer: The Royal Edinburgh Military Tattoo (Charities) Ltd
Join our dynamic team at the Tattoo Office, where we pride ourselves on delivering exceptional customer service in a vibrant and culturally rich environment. As a Customer Service Assistant, you'll enjoy a supportive work culture that values teamwork and personal growth, with opportunities to enhance your skills while engaging with audiences from around the world. Located in the heart of Edinburgh, this seasonal role offers a unique chance to be part of a prestigious event, making it an exciting and rewarding experience for those passionate about customer service.
Contact Detail:
The Royal Edinburgh Military Tattoo (Charities) Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant (Telephony) in Edinburgh
✨Tip Number 1
Get to know the company! Research the Tattoo and its audience. Understanding their vibe will help you connect better during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone skills! Since this role is all about delivering excellent customer service over the phone, grab a friend and do some mock calls. This will help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you’ve turned a tricky situation into a positive outcome. This will impress the interviewers and show them you’re the right fit.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Customer Service Assistant (Telephony) in Edinburgh
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience in customer service. We want to see how you've gone above and beyond to help customers, especially in a fast-paced environment like ours!
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about why you're the perfect fit for the role.
Tailor Your Application:Take a moment to customise your application for this specific role. Mention how your skills align with the job description, especially your communication and problem-solving abilities. We love seeing that personal touch!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Royal Edinburgh Military Tattoo (Charities) Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Assistant. Familiarise yourself with the Tattoo event and its audience. This will help you answer questions confidently and show your genuine interest in the position.
✨Show Off Your Communication Skills
Since this role involves a lot of communication over the phone and via email, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully handled customer queries in the past, showcasing your problem-solving skills.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. This is a great way for them to see how you handle customer interactions. Stay calm, be friendly, and remember to listen actively to the 'customer's' needs.
✨Ask Smart Questions
At the end of the interview, have a few questions ready about the team dynamics or what a typical day looks like. This shows that you're not just interested in the job, but also in how you can fit into their culture and contribute effectively.
