At a Glance
- Tasks: Deliver top-notch customer service via phone and email to Tattoo audiences.
- Company: Join a vibrant team at the Tattoo Office in Edinburgh.
- Benefits: Flexible hours, competitive pay, and a chance to work in a dynamic environment.
- Other info: Temporary role with potential for extension; great for gaining experience!
- Why this job: Be part of an iconic event and help create unforgettable experiences for visitors.
- Qualifications: Customer service experience and strong communication skills are a must.
The predicted salary is between 12 - 15 € per hour.
To deliver excellent customer service via telephone and email to Tattoo audiences and ticket buyers.
Job type: Seasonal
Location: Tattoo Office, 1-3 Cockburn Street and/or The Hub, Castlehill
This is a temporary position from 14 July 2026 to 29 August 2026 (with the possibility of an extension depending on our business needs and your availability). You will work a minimum of 25 hours per week, usually between 11:30-16:30 Monday to Friday until 5 August. From 6 August, you will work a minimum of 39 hours per week, 11:30-18:30 Monday to Saturday. In addition, there will be one evening of mandatory training which will take place in July and attendance at the Preview Performance on Thursday 6 August at 21:30.
Job Purpose Summary
To deliver excellent customer service via telephone and email, to assist our audience with enquiries and ticket sales on the lead up to their visit to The Edinburgh Castle Arena for the Tattoo.
Key Duties
- Provide excellent customer service and communication over the telephone and via email with members of the public and travel trade from around the world.
- Assist in the processing of orders for Tattoo tickets, hospitality packages, and merchandise.
- Carry out administrative ticket sales tasks including data logging.
- Help customers with online bookings.
- Prepare and despatch Tattoo tickets and passes.
- Assist customers in accessing their mobile tickets, offering their tickets for resale or other general ticketing enquiries.
- There may be some requirement to assist a team based at The Hub with face-to-face ticket sales and customer queries.
Requirements
- Previous experience of, and a genuine desire to work in a customer service environment.
- Welcoming and friendly.
- Hardworking and reliable with a flexible approach.
- Strong problem-solving and communication skills.
- Excellent administrative and IT skills including use of Microsoft Office.
- Attention to detail and the ability to follow procedures.
- Can work under pressure both as part of a team and without supervision.
- A second language would be advantageous but not essential.
Deadline for applications: Sunday 29 March 2026
Customer Service Assistant (Telephony) employer: The Royal Edinburgh Military Tattoo (Charities) Ltd
Join our vibrant team at the Tattoo Office, where we pride ourselves on delivering exceptional customer service in a dynamic and supportive environment. As a Customer Service Assistant, you'll enjoy flexible working hours, opportunities for personal growth, and the chance to engage with diverse audiences from around the globe, all while being part of a prestigious event that celebrates culture and community. With a focus on teamwork and a welcoming atmosphere, this role offers a unique opportunity to contribute to an iconic experience in the heart of Edinburgh.
Contact Detail:
The Royal Edinburgh Military Tattoo (Charities) Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant (Telephony)
✨Tip Number 1
Get to know the company! Research the Tattoo and its values. When you understand what they stand for, you can tailor your conversations to show how you fit right in. This will make you stand out during interviews.
✨Tip Number 2
Practice your phone skills! Since this role is all about delivering excellent customer service over the phone, grab a friend and do some mock calls. Focus on being friendly, clear, and helpful – just like you would with a customer.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you’ve turned a tricky situation into a positive outcome. This will show that you can handle the pressure and keep customers happy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen and ready to jump into the action at the Tattoo!
We think you need these skills to ace Customer Service Assistant (Telephony)
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience in customer service. We want to see how you’ve gone above and beyond for customers in the past, especially over the phone or via email.
Be Friendly and Welcoming:Your application should reflect your personality! Use a warm tone and show us that you’re genuinely excited about helping our audience. A friendly vibe goes a long way in customer service roles.
Pay Attention to Detail:Double-check your application for any typos or errors. We love attention to detail, so make sure everything is polished and professional before hitting send!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep track of your application. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at The Royal Edinburgh Military Tattoo (Charities) Ltd
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to share examples of how you've handled customer queries in the past, especially over the phone or via email. This will show your genuine desire to work in a customer service environment.
✨Familiarise Yourself with the Tattoo
Do some research about The Edinburgh Castle Arena and the Tattoo itself. Understanding the event and its audience will help you answer questions more effectively and demonstrate your enthusiasm for the role.
✨Show Off Your Problem-Solving Skills
Prepare to discuss specific situations where you've successfully resolved customer issues. Highlight your strong problem-solving skills and how you can remain calm under pressure, as this is crucial for the role.
✨Practice Your Communication Style
Since you'll be communicating with a diverse audience, practice speaking clearly and warmly. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts and showcasing your friendly approach.
