At a Glance
- Tasks: Lead a team to ensure exceptional visitor experiences at Windsor Castle and Frogmore House.
- Company: Join the Royal Collection Trust, home to one of the world's greatest art collections.
- Benefits: Enjoy 25 days annual leave, a generous pension plan, and complimentary lunch on-site.
- Other info: Exclusive employee discounts and opportunities for personal development await you!
- Why this job: Be part of a vibrant team that creates lasting memories for millions of visitors.
- Qualifications: Strong communication skills, supervisory experience, and proficiency in Microsoft Office are essential.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
It’s inspiring the team who present magnificence every day.
It’s the collaboration and the community spirit. And it’s presenting one of the world’s greatest art collections. This is what makes working for Royal Collection Trust so different.
Our outstanding Visitor Services team helps millions of visitors, from around the world, to enjoy beautiful works of art and the magnificence of Windsor Castle every year.
As an Assistant Visitor Services Manager, you'll act as Duty Manager for the site and lead a team of Wardens, ensuring exceptional visitor experiences and the highest standards of care and security across Windsor Castle and Frogmore House.
Key Responsibilities:
- Lead and manage recruitment, induction, and training processes for new and existing Warden staff.
- Work closely with the Visitor Services Manager and other teams to enhance the overall visitor experience.
- Manage daily operations, assist with events, and ensure the highest standards of visitor care and security are upheld.
- Conduct training sessions and ensure staff are briefed on current information, procedures, and any additional events for the day.
- Take charge of daily briefings, answering questions, and ensuring the smooth flow of the visitor route as well as the safety and security of visitors and the site.
- Supervise a team of Wardens, motivating them to deliver excellent customer service and ensuring the security of the Royal Collection.
- Monitor visitor flow to ensure safety and help manage seasonal activities and tours.
About you:
- You’ll be adaptable and thrive in a changing environment, with a continuous improvement mindset and a positive approach to challenges.
- A friendly and confident communicator, you’ll be able to motivate a team and get the best out of people to deliver excellent customer service.
- With strong supervisory skills, attention to detail, and a genuine desire to work with the public, you’ll thrive in an opportunity to create lasting and positive customer experiences.
- You’ll be organised and able to work effectively in a busy environment, supported by your excellent interpersonal skills and the ability to establish strong professional relationships with colleagues and visitors.
- You’ll possess a strong understanding of security and the ability to stay alert and reliable.
- Proficiency in Microsoft Outlook, Word, and Excel will also be crucial in this role.
Benefits:
We know that to deliver our best work; we need to feel at our best. That’s why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities.
- Enjoy 25 days annual leave, rising to 30 days (plus bank holidays) dependent on the length of time you have worked for us.
- Our excellent non-contributory pension plan (we’ll contribute 15% and you can contribute more if you wish) is highly valued by our employees, as is complimentary lunch on-site to keep you fuelled throughout the day.
- We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing.
- Other perks include 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts.
Assistant Visitor Services Manager in Windsor employer: The Royal Collection Trust
At Royal Collection Trust, we pride ourselves on fostering a collaborative and community-driven work environment that inspires our team to present the magnificence of Windsor Castle and its art collection every day. As an Assistant Visitor Services Manager, you will benefit from a generous leave policy, a robust pension plan, and a supportive culture that prioritises employee wellbeing and growth, all while working in one of the most iconic locations in the UK. Join us to create lasting visitor experiences and enjoy exclusive perks, including discounts and complimentary access to our stunning sites.
Contact Details:
The Royal Collection Trust Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Visitor Services Manager in Windsor
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We think you need these skills to ace Assistant Visitor Services Manager in Windsor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
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How to prepare for a job interview at The Royal Collection Trust
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
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Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
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In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
