Project Support Officer

Are you passionate about driving change and supporting projects from conception to completion? We’re seeking a Project Support Officer to become part of RBL’s skilled and innovative Change and Transformation team. With a growing number of strategic projects, our Change and Transformation team at RBL is committed to maintaining its successful achievements.

Together, the Change and Transformation team take great pride in managing a diverse portfolio of projects, playing a pivotal role in supporting the organisation to deliver change - working closely with our Executive team, as well as other senior leaders and colleagues across the charity to provide expertise in project and change management.

As a key member of the Change and Transformation team, you’ll play a central role in supporting Project Managers to manage competing priorities across the Portfolio, coordinating schedules and ensuring timely delivery of outcomes. The successful candidate will be proactive and highly organised, with excellent communication skills, and experience working in project-based environments.

Some of the key areas of responsibility are as follows:

• Support end-to-end project delivery by maintaining plans, standards, and controls across the project lifecycle.
• Assist Senior / Project Managers with tracking project financials, resource allocations and timely identification and reporting of risks, issues and variances.
• Coordinate and produce high-quality project documentation and reporting, including status reports and governance packs, ensuring accuracy, timeliness, and alignment.
• Support and administer project boards and meetings, including scheduling, preparation of papers, note-taking, action tracking, and maintaining records.
• Build and maintain effective working relationships with internal and external stakeholders, coordinating communications, supporting content creation, and acting as a trusted point of contact on project processes, standards, and reporting requirements.

You will be expected to travel regularly in the course of your work including regularly to London, Haig House. You will be contracted to your home address, where you will be expected to work when not travelling.

Employee benefits include:

• 28 days paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days.
• Enhanced paid maternity, paternity and adoption leave.
• Generous pension scheme with employer contributions ranging from 6% to 14%, depending on length of service.
• Range of flexible working options may be available, depending on your role.
• Employee Assistance Programme providing confidential counselling, financial and legal advice.
• Range of courses delivered by learning specialists to support your development goals and objectives.
• Opportunities to volunteer.
• Travel loans, Cycle to Work, and more!

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics. As part of our commitment to inclusion, we offer interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.