At a Glance
- Tasks: Support new supporters' journeys and create engaging welcome communications.
- Company: Join the leading Armed Forces charity making a real difference.
- Benefits: Competitive salary, 28 days holiday, and flexible working options.
- Other info: Collaborative environment with opportunities for personal growth.
- Why this job: Be part of a mission that supports those who served our country.
- Qualifications: Organised, detail-oriented, and able to manage multiple tasks.
The predicted salary is between 36863 - 36863 £ per year.
£33,622 to £36,863 per annum (Inclusive of London Supplement) This is an opportunity to join our Individual Giving team as a Welcome Officer, supporting the first 12 months of a supporter’s journey with us.
This role is a single position within the Welcome function, which plays a critical part in shaping early engagement and setting the tone for long‑term relationships.
You’ll help deliver structured, well‑planned communications that introduce supporters to RBL in a way that feels relevant, timely and consistent across all touchpoints, working within a wider journey‑led approach across fundraising.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
Working closely with managers, planning teams, data colleagues and agency partners, you’ll turn strategy and insight into clear, well‑executed welcome journeys.
Your work will involve planning, briefing and delivering campaigns, ensuring activity is coordinated, properly signed off and aligned with wider acquisition and growth activity.
You’ll analyse early supporter behaviour, use data and performance insight to refine activity, and ensure every interaction builds confidence, clarity and connection.
This role suits someone who is organised, comfortable working at pace, and confident managing multiple deadlines and stakeholders.
You’ll need to communicate clearly, keep delivery on track and work within structured processes while contributing to continuous improvement in how we engage new supporters.
You’ll bring a practical, detail‑focused approach to execute planned welcome activity effectively, building strong foundations for long‑term supporter relationships.
You will be contracted to our Haig House hub with a minimum expectation of two days per week working in person at the hub and flexibility to work remotely when not on site.
Employee benefits include: 28 days paid holiday (plus
