At a Glance
- Tasks: Support veterans facing challenges and empower them to lead fulfilling lives.
- Company: Join the Royal British Legion, a leading Armed Forces charity.
- Benefits: 28 days holiday, flexible working, generous pension, and professional development opportunities.
- Other info: Home-based role with travel across North Yorkshire for face-to-face visits.
- Why this job: Make a real difference in people's lives while supporting those who served our country.
- Qualifications: Experience in welfare case management and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Are you passionate about making a real difference in people's lives? We have an opportunity to join RBL as an Advocacy and Complex Needs Advisor for our North Yorkshire region. Advisors support beneficiaries facing challenges such as homelessness, mental health issues, addiction, domestic abuse, and involvement with the criminal justice system. Your work will empower veterans and their families to achieve their potential and lead more fulfilling lives. Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
While the role is home based for administrative work, Advisors are expected to travel regularly across the region to complete face‑to‑face visits with beneficiaries in their homes or other appropriate community settings, in line with RBL visit policy and beneficiary need. The successful applicant will require a DBS check at Enhanced level to be undertaken as part of pre‑employment checks.
Key Responsibilities- Complete effective and efficient welfare case management of a complex caseload of beneficiaries facing multiple disadvantages, ensuring accurate and up‑to‑date records.
- Complete regular face‑to‑face visits with beneficiaries in their homes or other appropriate community settings, in line with RBL visit policy, to build engagement, assess need, review progress, and provide person‑centred support.
- Provide expert advice, guidance, and advocacy, and make referrals to both statutory and third‑sector agencies with a focus on empowering the beneficiary to address and manage their needs effectively.
- Help beneficiaries stay connected and maintain engagement with services that provide professional interventions.
- Maintain a thorough understanding of risk management and safeguarding practices and procedures for adults and children.
- Keep your professional practice up to date with current policies and procedures, ensuring compliance with Legion standards.
The Royal British Legion's Advocacy and Complex Needs Service operates across the UK, offering holistic support to veterans experiencing isolating challenges. If you’re ready to take on a challenging yet rewarding role and make a significant impact, apply now to become an Advocacy and Complex Needs Advisor. Together, we can support veterans and their families in leading more empowered and fulfilling lives.
Benefits- 28 days paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days.
- Enhanced paid maternity, paternity and adoption leave.
- Generous pension contributions, with employer contributions ranging from 6% to 10%.
- Range of flexible working options may be available, depending on your role.
- Employee Assistance Programme providing confidential counselling, financial and legal advice.
- Range of courses delivered by learning specialists to support your development goals and objectives.
- Opportunities to volunteer.
- Travel loans, Cycle to Work, and more.
Advocacy and Complex Needs Advisor in Harrogate employer: The Royal British Legion
At the Royal British Legion, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the lives of veterans and their families. Our supportive work culture fosters personal and professional growth, offering extensive benefits such as generous holiday allowances, flexible working options, and a commitment to employee development through specialised training courses. Join us in North Yorkshire, where your role as an Advocacy and Complex Needs Advisor will not only empower those in need but also provide you with unique opportunities to contribute to a noble cause while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Advocacy and Complex Needs Advisor in Harrogate
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with others on LinkedIn. We can’t stress enough how personal connections can open doors that applications alone can’t.
✨Tip Number 2
Prepare for interviews by researching the organisation and understanding their mission. We want you to show genuine passion for helping veterans and their families, so think about how your experiences align with their values.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've made a difference in people's lives. We love hearing about real-life experiences that showcase your advocacy skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our mission to support veterans and their families.
We think you need these skills to ace Advocacy and Complex Needs Advisor in Harrogate
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for making a difference shine through. We want to see how much you care about supporting veterans and their families, so share any relevant experiences or motivations that drive you.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Advocacy and Complex Needs Advisor. We’re looking for specific examples that demonstrate your ability to handle complex cases and provide person-centred support.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our organisation there.
How to prepare for a job interview at The Royal British Legion
✨Know Your Stuff
Make sure you understand the key issues faced by veterans, such as homelessness and mental health challenges. Research the Royal British Legion's services and how they support beneficiaries. This knowledge will help you demonstrate your passion for making a difference during the interview.
✨Showcase Your Empathy
As an Advocacy and Complex Needs Advisor, empathy is crucial. Prepare examples from your past experiences where you've supported individuals facing difficulties. Highlight how you approached these situations with compassion and understanding, as this will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle complex cases. Think about potential challenges you might face in the role and how you would address them. Practising these scenarios can help you feel more confident during the interview.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This shows your genuine interest in the role and the organisation. You might ask about the team dynamics, ongoing training opportunities, or how success is measured in this position. Engaging with the interviewers in this way can leave a lasting impression.
