Senior Internal Communications & Engagement Officer in City of Westminster

Overview

Senior Internal Communications & Engagement Officer.

You will be at the heart of how we keep colleagues and members informed, connected and engaged across the organisation.

You will turn everyday updates into content people want to read, spot stories, write with confidence, and deliver engaging communications across a range of channels.

You will manage regular publications, create digital content, support high-profile colleague events, and shape how we communicate daily.

You will be part of the leading Armed Forces charity, contributing to better communications that support those who have served to keep us safe and protect our way of life.

This is a varied, fast-paced role where you will manage multiple deadlines, build strong stakeholder relationships, and produce high-quality content and publications tailored to different audiences.

Responsibilities

• Publish news on the intranet and develop an electronic digest; create content for digital screens and repurpose stories across channels.
• Measure the success of communications to continuously improve engagement and adapt content accordingly.
• Manage regular publications and campaigns, ensuring clarity, accuracy and engagement across channels.
• Collaborate with a wide range of stakeholders, ask the right questions to uncover great stories, and tailor writing style to different audiences and channels.
• Take ownership, challenge processes where needed, and balance competing priorities while maintaining high standards.
• Support high-profile colleague events and coordinate communications activities as part of a cohesive strategy.
• Work as part of the Haig House hub with a minimum expectation of two days per week in person, with flexibility for remote work when not on site.

Qualifications

• Experience working in an internal communications environment; excellent writing, editing and proofreading skills.
• Ability to work collaboratively with a wide range of stakeholders and adapt writing style for different audiences and channels.
• Experience with content management systems (e. g., Staffbase, Dotdigital) is advantageous.
• Curious, proactive, and passionate about creating communications that people notice, trust and engage with.

Benefits

• 28 days paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 days.
• Enhanced paid maternity, paternity and adoption leave.
• Generous pension scheme with employer contributions ranging from 6% to 14%, depending on length of service.
• Flexible working options may be available depending on role.
• Employee Assistance Programme providing confidential counselling, financial and legal advice.
• Learning opportunities through courses delivered by learning specialists.
• Opportunities to volunteer, travel loans, Cycle to Work, and more.

For more detailed information about the role, please refer to the Job Description attached to the direct advert.

Our teams: shortlisting is carried out without the use of AI and is based on evidence provided in your application against the essential and desirable criteria in the Person Specification.

We are committed to diversity and inclusion and welcome applications from all backgrounds.

Interview schemes are available for candidates who declare an Armed Forces connection and/or a disability, provided the application demonstrates that essential criteria are met.

Interview dates: Stage one on 24 July (Teams); Stage two on 29 July (in person at Haig House, London Bridge).

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