At a Glance
- Tasks: Deliver excellent customer service and support library users with digital skills.
- Company: Join the Royal Borough of Windsor and Maidenhead's dedicated library team.
- Benefits: Enjoy 32 days annual leave, a generous pension scheme, and employee discounts.
- Other info: Inclusive workplace that values creativity and offers great career development.
- Why this job: Make a real difference in your community while sharing your love for books.
- Qualifications: Strong local knowledge, digital skills, and a passion for helping others.
The predicted salary is between 24000 - 26509 £ per year.
We have a great opportunity for a part-time Library Advisor to join us! The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country. The library service takes pride in its exceptional team of dedicated professionals who are passionate about providing quality library services to the community. This is an excellent opportunity for an enthusiastic Library Advisor to join our Library and Resident Contact (Face to Face) team.
The role involves:
- Delivering excellent customer service to library customers
- Dealing with enquiries including council customer services and general community signposting and support services
- Working with partners
- Facilitating the use of library spaces by other organisations to deliver support services whilst generating income
- Assisting customers with digital support
What we are looking for:
- Someone who is well connected within the Windsor community, with an excellent understanding of local groups, organisations and events.
- A love of books and reading
- An understanding of the value of the public library service to communities and individuals
- Excellent digital skills and the ability to show people how to use a variety of digital devices
- The ability to work at any location in the Borough and to do physical work such as carrying boxes of books, pushing loaded book trolleys and being on your feet walking between floors and across the library for extended periods of time
- Someone who loves helping people
What we offer:
- 32 days annual leave plus bank holidays and option to purchase
- Generous Local Government Pension scheme includes life cover (3 times of annual salary) and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.
- Free employee parking close to the libraries.
- Give As You Earn scheme.
- Instant Reward Scheme to recognise and reward innovative Employee Assistance Programme providing counselling, advice and access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.
RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations. As an equal opportunities employer, we encourage applications from all as we believe diverse talent makes us stronger. If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.
Windsor Library Adviser employer: The Royal Borough of Windsor & Maidenhead
The Royal Borough of Windsor & Maidenhead is an excellent employer, offering a supportive work culture that values community engagement and personal development. As a Weekend Library Advisor, you will enjoy flexible part-time hours, competitive benefits including annual leave and a Local Government Pension Scheme, and the opportunity to make a meaningful impact in the lives of library users across various locations in the Borough.
Contact Details:
The Royal Borough of Windsor & Maidenhead Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Windsor Library Adviser
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like The Royal Borough of Windsor & Maidenhead and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at The Royal Borough of Windsor & Maidenhead and let us see your personality shine through!
We think you need these skills to ace Windsor Library Adviser
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and The Royal Borough of Windsor & Maidenhead.
Get Familiar with Our Brand:Before applying, take some time to learn about The Royal Borough of Windsor & Maidenhead and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at The Royal Borough of Windsor & Maidenhead
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress The Royal Borough of Windsor & Maidenhead.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which The Royal Borough of Windsor & Maidenhead will surely appreciate.
