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- Tasks: Join our team to manage Council Tax and Business Rates efficiently.
- Company: The Royal Borough of Windsor and Maidenhead, a vibrant and innovative local authority.
- Benefits: 32 days leave, flexible working, generous pension, and employee discounts.
- Why this job: Make a real difference in your community while enjoying a supportive work environment.
- Qualifications: Experience in Council Tax processing and strong communication skills required.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country. The borough council – a unitary authority – takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community. RBWM is a unique borough, with huge opportunity given its proximity to London and expanding business sectors, as well as being a major cultural and tourism area which includes international attractions such as Windsor Castle, Legoland and Ascot Racecourse.
This is an excellent opportunity for an experienced Revenues Officer to join our Revenues and Benefits team.
The Role
Working in our Revenues Team, you will report to a Senior Revenues Officer and the Revenues Team Leader. Your role will involve:
- Working within a team dealing with all aspects relating to the accurate and prompt processing of work associated with Council Tax and Business Rates, from the creation of properties or accounts in the databases to the recovery and enforcement of Council Tax and Business Rate arrears.
- Ensuring that matters relating to Council Tax and Business Rates are dealt with promptly, balancing the need to support the delivery of a personalised service to residents with the need to protect the council’s financial interests.
- Being able to communicate effectively and courteously with members of the public and other council departments in writing, by phone, or in person.
What we are looking for
- You will have experience of the processing work involved in administering Council Tax accounts, as a Council Tax or Revenues Officer.
- You will have good knowledge of a council tax system, preferably the MRI Academy System.
- You will be able to produce clear and concise written communication.
- You will have the ability to meet challenging deadlines.
- You will be able to undertake repetitive and high volume of processing tasks that are particular to Council Tax whilst maintaining attention to detail and accuracy.
- You will be able to work both as part of a team and also on your own with minimal supervision.
What we offer
- 32 days annual leave
- Flexible working including the opportunity to be predominantly home-based for a better work-life balance.
- Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.
- Free employee parking close to the offices.
- Give As You Earn scheme.
- Instant Reward Scheme to recognise and reward innovative achievement.
- Employee Assistance Programme providing counselling, advice and information.
- Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.
RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations. As an equal opportunities’ employer, we encourage applications from all as we believe diverse talent makes us stronger. If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.
Interviews will take place during the week commencing 9th or 16th March. If you wish to discuss this position informally, please contact Elaine Henderson, Revenues Service Lead on elaine.henderson@rbwm.gov.uk or Catherine Palmer, Revenues Team Leader on catherine.palmer@rbwm.gov.uk to arrange a call. To apply please click the Apply Now link below.
Revenues Officer in Thatcham employer: The Royal Borough of Windsor & Maidenhead
Contact Detail:
The Royal Borough of Windsor & Maidenhead Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenues Officer in Thatcham
✨Tip Number 1
Get to know the team! Before your interview, do a bit of research on the Revenues and Benefits team at RBWM. Understanding their values and recent projects can help you connect during the chat.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to Council Tax and Business Rates. Think about your past experiences and how they relate to the role – we want to hear your stories!
✨Tip Number 3
Show off your communication skills! Since you'll be dealing with the public and other departments, be ready to demonstrate how you handle tricky conversations or resolve issues effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the RBWM team!
We think you need these skills to ace Revenues Officer in Thatcham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience with Council Tax and Business Rates. We want to see how your skills match the role, so don’t hold back on showcasing your relevant expertise!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clear communication, so make sure your written words reflect that – avoid jargon and fluff!
Show Your Team Spirit: Since this role involves working within a team, let us know about your collaborative experiences. Share examples of how you’ve worked well with others in past roles, as we value teamwork highly at StudySmarter.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at The Royal Borough of Windsor & Maidenhead
✨Know Your Stuff
Make sure you brush up on your knowledge of Council Tax systems, especially the MRI Academy System. Being able to discuss your experience with processing Council Tax accounts will show that you're not just familiar with the role but also ready to hit the ground running.
✨Communicate Clearly
Since the role involves a lot of communication with the public and other departments, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated in previous roles, whether in writing or verbally.
✨Show Your Team Spirit
Highlight your ability to work both independently and as part of a team. Think of specific instances where you collaborated successfully with others or took initiative on your own. This will demonstrate that you can adapt to different working styles.
✨Be Detail-Oriented
Given the nature of the job, attention to detail is crucial. Prepare to discuss how you ensure accuracy in your work, especially when dealing with high volumes of processing tasks. Maybe share a story about a time you caught an error before it became a bigger issue.
